Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lete Gebreanenya

Brisbane,QLD

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Customer-service

Coffee Club Cafe
01.2021 - 10.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Retail Assistant

David Jones
03.2019 - 01.2020
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Supervisor

Hungry Jack's
08.2015 - 02.2019
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

Bachelor of Business - Human Resources Management

Griffith University
Brisbane, QLD
11.2019

Skills

  • Sales Expertise
  • Retail Sales Customer Service
  • Microsoft Word
  • Staff Training
  • Account Management
  • Senior Leadership Support
  • Critical Thinking

Timeline

Customer-service

Coffee Club Cafe
01.2021 - 10.2022

Retail Assistant

David Jones
03.2019 - 01.2020

Supervisor

Hungry Jack's
08.2015 - 02.2019

Bachelor of Business - Human Resources Management

Griffith University

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Lete Gebreanenya