Letho Zam
Perth,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Teller
Bhutan National Bank Ltd
08.2019 - 01.2024
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Played an active role in community events and initiatives on behalf of the bank, promoting our commitment to local engagement.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Maintained friendly and professional customer interactions.
Sales Assistant
Pema General Shop
09.2017 - 07.2019
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Utilized customer feedback to identify areas for improvement within the store''s operations or offerings.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Associate of Science - Diploma In Civil Engineering
Jigme Namgyel Engineering College
Bhutan06.2017
High School Diploma -
Punakha Higher Secondary School
Bhutan12.2014
Skills
- Account updating
- Financial Advising
- Regulatory Compliance
- Fraud Detection
- Cash Handling
- Customer Relationship Building
- Financial Analysis
- Sales expertise
- Financial record keeping
- Cash handling and management
- Currency Exchange
- Friendly
- Cash handling expertise
- Relationship building and management
- Excellent time management skills
- Customer Service
Certification
- Certified Teller Bhutan National Bank Ltd - 19/08/2019 till 11/01/2024
Timeline
Teller
Bhutan National Bank Ltd
08.2019 - 01.2024
Sales Assistant
Pema General Shop
09.2017 - 07.2019
Associate of Science - Diploma In Civil Engineering
Jigme Namgyel Engineering College
High School Diploma -
Punakha Higher Secondary School
- Certified Teller Bhutan National Bank Ltd - 19/08/2019 till 11/01/2024
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