LETICIA BATISTA

2024 – 2025 Senior Area Manager

Oversaw daily operations within multiple service areas for child welfare programs.

Developed and implemented strategic plans to enhance program effectiveness and outreach.

Mentored and trained staff on best practices in child safety and program management.

Managed budgets and resources to ensure efficient program operation across regions.

· Implemented performance metrics to monitor and optimize team productivity.

• Managed budget constraints while ensuring compliance with organizational standards and regulations to maintain operational integrity.
• Conducted regular assessments to identify process improvement opportunities and training needs for staff development.
• Mentored junior staff to develop their skills and knowledge. and developed staff to improve service delivery and client satisfaction.
• Supervised daily operations and staff performance across multiple locations.
• Collaborated with leadership to implement strategic initiatives for service improvement.
• Managed resource allocation to ensure efficient service delivery for children's needs.
• · strategic initiatives to enhance operational efficiency across multiple locations.

• Leading daily operations and management of the functional activities of the company.
• Managed daily operations and ensured compliance with company policies.
• Collaborated with directors to enhance operational efficiency and effectiveness, aligning business activities with client needs and company goals.
• Managed financial operations, overseeing budgeting and resource allocation to ensure alignment with operational objectives.
• Managed compliance activities including NDIS reporting, client reporting, and adherence to internal policies.
• Providing strong and effective leadership to operational services which includes Rostering, Client Support, HR, Admin support, SIL Team Leaders and Compliance Officer and nursing services.
• Performed a range of executive duties including monitoring human resources and overseeing manager and team goals.
• Supervised staff to maintain efficient workflow and productivity standards.
• Promotes professional practice through continuous improvement activities.
• Seeks opportunities for improvement and works collaboratively with internal and external stakeholders in pursuit of high-quality services and business development activities.
• Established rapport, along with a professional approach in all communications with clients, employees, and other stakeholders.
• Implemented safety protocols to promote a secure work environment.
• Analyzed operational data to identify and implement process improvements, contributing to enhanced service delivery.
• Models positive company culture as an integral part of core practice.

• Managed 17 staff and resources across 3 offices in 2 states to meet operational budgets and targets set by Department of Education, Skills & Employment (DESE), monitored service performance, and implemented strategies to enhance performance and recognize achievements.
• Oversaw operations for successful delivery of Transition to Work DEED across 3 offices in 2 states (QLD & NSW) and contributed to development of local strategies aligned with national strategic direction.
• Ensure that procedures are managed in accordance with organisational policy and that the delivery of the TtW contract within the region is managed in accordance with contractual requirements.
• Develop, implement, monitor and maintain efficient and effective administrative systems to ensure compliance with the contract is managed, and produce accurate reporting.
• Conducted performance reviews and evaluations with encouragement and developmental coaching and counselling.
• Develop and maintain relationships with other key internal stakeholders including the Indigenous Services Unit, Claims team, HR, Training Department and Finance.
• Built and maintained strategic relationships and networks with government agencies, interagency groups, employers, community and youth organisations, and peak bodies.

• Oversaw operations to ensure successful delivery of DES DEED in QLD & Northern Rivers region while aligning local strategies with national strategic direction.
• Provided operational direction and leadership for the delivery of high quality disability management services.
• Proactively plan, organize, and monitor the region/s Disability Employment Services (DES)-DMS client service operations; ensure compliance; and meet financial and contractual obligations.
• Supported operations to build capacity of individuals, families, and the community through delivery of high-quality Individualized Placement Support (IPS) for people with a disability.
• Facilitated growth of DES-DMS region/s, supported accreditation pathways, and cultivated new business opportunities and partnerships.
• Ensure high quality people governance and strategic planning support for the FSA multi-disciplined operating environment.

• Facilitated training sessions for new staff on company procedures.
• Coordinated schedules to optimize team productivity and workflow.
• Collaborated with management to identify training needs within the team.
• Monitored team performance and provided constructive feedback regularly.
• Resolved conflicts within the team to maintain a positive work environment.
• Offered training and support to keep team members motivated and working toward objectives.
• Delegated daily tasks to team members to optimize group productivity.
• Participated in regular meetings with senior leadership to provide updates on team progress.
• Established clear expectations for employees, providing guidance when needed.
• Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
• Conducted regular performance reviews to assess individual team member progress.

• Coordinated logistics for workshops and events to ensure smooth operations.
• Collaborated with team members to create innovative training materials.
• Oversaw budgeting processes for various training initiatives and events.
• Established partnerships with local organizations for community outreach efforts.
• Trained new staff members on company policies and program execution practices.
• Developed clear mission, vision and culture for company as foundation for growth, branding and development of employee culture.
• Recruited, trained, managed, and evaluated staff.
• Analyzed customer feedback to improve product offering and services.
• Created and maintained corporate website, marketing materials, and social media accounts.
• Organized events such as conferences, trade shows, seminars.
• Collaborated with company partners to develop and actualize strategic plans to advance company's mission and objectives and promote revenue, profitability, and growth.
• Established relationships with key customers, vendors, and partners.
• Oversaw accounting functions including budgeting, forecasting and financial reporting.
• Negotiated contracts with suppliers for goods and services.
• Managed overall workflow of projects from conception to completion.

• Developed strategic plans to align with organizational goals and community needs.
• Collaborated with local businesses to foster partnerships and resource sharing.
• Implemented feedback mechanisms to gather insights from community stakeholders.
• Coordinated outreach initiatives to promote services across diverse populations.
• Facilitated regular meetings to ensure alignment among regional teams and projects.
• Managed regional operations including inventory control, staffing levels, logistics, customer service.
• Created and maintained relationships with key customers in the region.
• Ensured compliance with all applicable laws related to employment practices within the region.
• Resolved conflicts between customers and employees within the region.

• Managed volunteer schedules and ensured adequate staffing for events.
• Developed training materials to enhance volunteer skills and engagement.
• Oversaw logistics for community outreach programs and activities.
• Facilitated workshops to improve volunteer performance and satisfaction.
• Implemented feedback systems to assess volunteer experiences and needs.
• Promoted a positive team culture through recognition and support initiatives.
• Reviewed inventory levels and ordered supplies to keep products in stock.
• Prioritized and delegated daily work tasks to meet anticipated project goals.
• Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
• Hired and trained service department staff to drive performance.
• Created employee work schedules to keep shifts properly staffed.
• Pitched in to complete various duties during peak periods or employee absences.