Leticia Cortez
Panania
Summary
Hardworking Fast Food Worker with strong track record of quickly taking orders, managing customer window and preparing food. Highly knowledgeable in POS systems. Commended for completing tasks quickly and offering friendly service. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection.
Overview
3
3
years of professional experience
Work History
Party Host + Cafe Team Member
Zone Bowling
2023.07 - Current
- Supervised children's activities, maintaining happiness, safety and well-being.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Led creative games and activities to engage and entertain guests during events.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Team Trainer
Kentucky Fried Chicken
2021.07 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints politely and professionally.
Online Team Member
Woolworths
2022.11 - 2023.05
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collected and returned unpurchased or returned items to the correct shelf locations and arranged displays to promote sales.
- Managed timely and effective replacement of damaged or missing products.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Endeavor Sports High School
Caringbah, NSW09.2023
Skills
- Customer Service
- Portuguese Fluency
- Children's Activities Planning
- Payment Processing
Timeline
Party Host + Cafe Team Member
Zone Bowling
2023.07 - Current
Online Team Member
Woolworths
2022.11 - 2023.05
Team Trainer
Kentucky Fried Chicken
2021.07 - Current
High School Diploma -
Endeavor Sports High School
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