Leticia de Mello Gonçalves
Longueville,Australia
Summary
I am a passionate, confident and positive person, with strong teamwork and communication skills. I have lots of experience working in customer service and I have been working for 5 years in the administrative area. I am a fast and enthusiastic learner, and work well in a team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cleaner
SOAP
09.2023 - 01.2024
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
Administration - General Administration
Portocred Financeira
06.2017 - 06.2021
- Contribute to the expansion of the institution's Correspondent Portfolio, working on its complete registration, covering registration data, commission values and availability of products offered
- Provide service and assist internal areas in order to contribute to the agility of processes and alignment of operations, in addition to clarifying doubts regarding BackOffice parameterization
- Execute user demands and point of sale logins as user creations.
Receptionist
Portocred Financeira
06.2015 - 12.2016
- In-person customer service, telephone service, reception organization, printing documents, inserting information into the company's Portosis system, updating records
Education
No Degree - English
ILSC
Sydney, NSW06.2025
Master in Financial Management - Financial Planning
IERGS
Porto Alegre, RS, Brasil08.2020
Graduate On Tourism Management - Tourism
IERGS
Porto Alegre, RS, Brasil06.2016
Skills
- Office suite
- Work well under pressure, team worker, multi task, communicative and tidy
- Portuguese - Native / English - Intermediate
- Housekeeping
Education And Courses
- General English Course, SELA College, Sydney, Australia, 09/01/23, present
- Responsible Service of Alcohol (RSA), Sydney, NSW, Australia, 09/01/23
- White Card, Sydney, NSW, Australia, 09/01/23
- Graduate on Tourism Management, IERGS, Porto Alegre, RS, Brazil, 03/01/14, 06/01/16
- Master in Financial Management, IERGS, Porto Alegre, RS, Brazil, 06/01/18, 08/01/20
Certification
- White Card - Sydney - NSW - Australia - September 2023
- Responsible Service of Alcohol (RSA) - Sydney - NSW - Australia - September 2023
Additional Information
I've worked at events in Australia for agencies, doing pamphlet distribution, barista work, cleaning, and assisting at the cash register. I love the hospitality industry and am open to new opportunities.
Languages
Portuguese
Native or Bilingual
English
Professional Working
Timeline
Cleaner
SOAP
09.2023 - 01.2024
Administration - General Administration
Portocred Financeira
06.2017 - 06.2021
Receptionist
Portocred Financeira
06.2015 - 12.2016
No Degree - English
ILSC
Master in Financial Management - Financial Planning
IERGS
Graduate On Tourism Management - Tourism
IERGS
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