Leticia de Mello Gonçalves
Longueville
Summary
I am a passionate, confident and positive person, with strong teamwork and communication skills. I have lots of experience working in customer service and I have been working for 5 years in the administrative area. I am a fast and enthusiastic learner, and work well in a team.
Overview
10
10
years of professional experience
Work History
Barista
Jack and CO
03.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Administration - General Administration
Portocred Financeira
06.2017 - 06.2021
- Contribute to the expansion of the institution's Correspondent Portfolio, working on its complete registration, covering registration data, commission values and availability of products offered
- Provide service and assist internal areas in order to contribute to the agility of processes and alignment of operations, in addition to clarifying doubts regarding BackOffice parameterization
- Execute user demands and point of sale logins as user creations
Administration - General Administration (Intern)
Portocred Financeira
12.2016 - 06.2017
- Telephone assistance to correspondents, password resets, user creation, use of the Sicred system to create stores, tenants, system closure, generating reports
- Send reports to Bradesco every hour, generate reports for finance every 30 minutes
- Management of the Safedoc system, creating and updating users
- Creating and using spreadsheets in Excel
Receptionist
Portocred Financeira
06.2015 - 12.2016
- In-person customer service, telephone service, reception organization, printing documents, inserting information into the company's Portosis system, updating records
Education
General English Course -
ILSC
Sydney, NSW07-2025
Certificate of Technical Studies - Technical Secretarial Course
IFRS
Brazil06-2022
Master in Financial Management -
IERGS
Porto Alegre, RS08.2020
Graduate on Tourism Management -
IERGS
Porto Alegre, RS06.2016
Skills
- Office
- Work well under pressure
- Team worker
- Multi task
- Communicative
- Tidy
Education And Courses
- Sydney, NSW, Australia, Responsible Service of Alcohol (RSA), 09/01/23
- Sydney, NSW, Australia, White Card, 09/01/23
Timeline
Barista
Jack and CO
03.2024 - Current
Administration - General Administration
Portocred Financeira
06.2017 - 06.2021
Administration - General Administration (Intern)
Portocred Financeira
12.2016 - 06.2017
Receptionist
Portocred Financeira
06.2015 - 12.2016
Master in Financial Management -
IERGS
Graduate on Tourism Management -
IERGS
General English Course -
ILSC
Certificate of Technical Studies - Technical Secretarial Course
IFRS
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