Leticia Hanai
Preston,VIC
Summary
A results-driven professional with over 5 years of experience in customer service and hospitality. With a background in managing teams and providing high-quality service in fast-paced environments, I excel at maintaining strong customer relationships, resolving issues promptly, and ensuring customer satisfaction. I am proactive, detail-oriented, and have excellent verbal and written communication skills. My strong work ethic and ability to multitask allow me to thrive in challenging situations and deliver exceptional service.
Overview
5
5
years of professional experience
Work History
Store Manager
Casa Nata
01.2020 - 12.2022
- Managed a team of 10+ staff members, ensuring excellent customer service was consistently delivered
- Oversaw day-to-day store operations, including POS reconciliation, stock taking, and ordering supplies, ensuring efficient service
- Led customer interactions, addressing concerns, resolving complaints, and providing a positive experience
- Trained new staff members on customer service best practices, product knowledge, and company policies
- Developed effective rostering schedules to maintain adequate staffing levels during peak hours, optimizing customer service
Kitchen Supervisor
Earl Canteen
09.2017 - 05.2019
- Supervised kitchen operations, ensuring quality control and smooth workflow during high-volume periods
- Assisted in customer-facing roles by managing food preparation and assisting with orders during busy service times
- Developed strong communication skills while interacting with customers, addressing dietary preferences, and maintaining a friendly demeanor
- Trained new staff on kitchen processes and customer service expectations
- Worked as a cashier and barista, providing a full front-of-house service experience
Volunteer
Lentil as Anything
08.2017 - 09.2017
- Assisted with customer orders, front-of-house duties, and maintaining a clean, welcoming environment for customers
- Provided excellent customer service while learning the importance of creating a positive customer experience
Education
Data Analytics With Python - Online Course
University of Melbourne
04-2023
English for Academic Purpose Course -
Victoria University
07.2019
Bachelor of Food Engineering -
State University of Maringá
Brazil08.2016
Skills
- Customer Service
- Multitasking
- Team Leadership
- Problem-Solving
- Strong Communication skills
- Fast-Paced Environments
- Work Independently
Languages
English
Full Professional
Portuguese
Native/ Bilingual
Japanese
Limited
Timeline
Store Manager
Casa Nata
01.2020 - 12.2022
Kitchen Supervisor
Earl Canteen
09.2017 - 05.2019
Volunteer
Lentil as Anything
08.2017 - 09.2017
Data Analytics With Python - Online Course
University of Melbourne
English for Academic Purpose Course -
Victoria University
Bachelor of Food Engineering -
State University of Maringá
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