Leticia Schuh

Professional with strong background in case management and administrative support, prepared for this role. Known for excellent problem-solving, conflict resolution, and decision-making skills. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable and organized, ensuring efficient operations and client satisfaction. Dedicated to empowering people from diverse backgrounds to access essential services and achieve meaningful outcomes.

• Supervised team of 5 staff members.
• Used Microsoft Excel to develop inventory tracking spreadsheets.

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• Client Engagement & Support
  Skilled in engaging vulnerable clients with empathy and clarity, ensuring emotional support and accurate identification of needs.
  Demonstrated ability to support individuals affected by neglect, abuse, domestic violence, mental health issues, and disability.
  Experienced in developing collaborative case plans with clients, outlining clear, measurable, and achievable outcomes.
• Case Management & Intake Coordination
  Proficient in managing client intake, triage, and assessment processes, ensuring timely and appropriate referrals to clinical and community services.
• Administration & Reporting
  Strong administrative capability in maintaining accurate client records, filing systems, spreadsheets, and service indicator reports.
  Committed to privacy and confidentiality standards in line with Australian community services regulations and practices.
• Communication & Interagency Collaboration
  Excellent verbal and written communication skills, with the ability to build strong relationships with clients, families, and service providers.
  Experienced in working collaboratively within multidisciplinary teams and across agencies to ensure holistic support for clients.
• Organisation & Problem Solving
  High level of organisation and attention to detail, supporting efficient case coordination and service tracking.
  Strong critical thinking and problem-solving abilities, with a practical approach to resolving complex client issues.
  Skilled in managing competing deadlines while maintaining quality service delivery.

• Community Services, Australian College of Community and Health Services - June 2023