Leticia Scudeler
Gold Coast,QLD
Summary
Results-oriented professional experienced in driving operational excellence and business growth. Proven track record of inspiring and leading high-performing teams to exceed targets and customer expectations. Experienced in developing and executing strategic plans to optimize workflow and improve processes. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
16
16
years of professional experience
Work History
Team Leader
GrowPro Experience
02.2024 - 09.2024
- Guiding and leading the Student Advisors team to achieve the established targets
- Make the team grow with new members: hire, onboard, train and guide
- Setting monthly sales goals and forecasts, preparing sales and quality reports to achieve better results
- Analyzing data and KPI's in order to take improvement actions
- Proactively proposing improvements
- Receiving and managing leads
- Market analysis and competition control
- Management, control, sales closure, and student updating and their corresponding processes through the corresponding internal systems
- Relationship with schools and partners
- Providing support to internal departments, sharing knowledge and improving internal processes
- Providing support to customer experience department, attending events, participating in webinars and other activities
- Provide support to students regarding counselling, school enrolment and visa applications.
Branch Manager
WEST 1
02.2018 - 01.2024
- Organize and coordinate office administration and procedures, in order to ensure organisational effectiveness, efficiency, and safety
- Provide support to students regarding counselling, school enrolment and visa applications
- Responsible for recruiting staff for the office and providing orientation and training to new employees
- Ensure top performance of office staff by providing them adequate coaching and guidance
- Allocate tasks and assignments to subordinates and monitor their performance
- Remain updated on technical and professional knowledge by attending educational workshops, joining professional associations, building networks with fellow professionals, and reviewing of industry publications
- Manage relationships and price negotiation with partners
- Collecting, interpreting, and producing financial reports related to sales results and account receivables, predicting future financial trends.
Career Counsellor
WEST 1
06.2016 - 02.2018
- Helping students plan and manage their careers, offering assistance in making decisions about education and personal development
- Conducting counselling interviews/conversations with individuals, couples and family groups, regarding English, Vocational and Higher Education Courses
- Collecting all the documents and helping students fill in all the documentation requested by the educational institutions for the enrollment process and guiding them through the process
- Providing information and guidance to student visa applicants, analyzing applications and documents, submitting visas
- Responsible for explaining the rights and obligations contained in Australian student visas.
Financial Analyst II
Souza Cruz / BAT Brazil
01.2013 - 09.2015
- Finance Business Partner to Operations (Procurement) - Management Information Analyst
- Developed, maintained and monitoring: Price evolution in raw material (directs) and services (indirect), savings x P&L x Budget, contracts compliance, sourcing schedule, order, payment terms, automation, auctions, ageing spare parts, audit in procurement processes, financial analysis of suppliers, budget (head count, overtime, expenses, planning of targets, management KPI, measurement of profit share)
- Make power-point presentation of results meetings, work on financial budget and forecast and responsible in reporting (present) the results in the monthly department meetings.
Financial Analyst I
Souza Cruz / BAT Brazil
01.2009 - 01.2013
- Accounts receivable - monitoring accounts payable procedures, analysis of rejected payments, sending debts documents to expert consulting, sending documents to protest / PEFIN, control not passed credits by bank, making approval letter, service customer service (second stage), refunds to retailers, making contracted debt confession, direct relationship with the areas of Trade Marketing and the expert consulting, monitoring default
- Management information (default, credit, payment terms, returned check), provision doubtful debtors, cash flow, budget (overtime, head count and expenses).
Education
Bachelor of Business Administration -
Mackenzie University
Sao Paulo - Brazil01.2011
Certificate IV in Accounting and Bookkeeping -
Imagine Education
Gold Coast QLD05.2021
Diploma of Leadership and Management -
Australian Pacific College
Brisbane QLD02.2017
Diploma of International Business -
ILSC/Greystone
Brisbane QLD02.2016
Skills
Excellent knowledge in Microsoft Office
Education Link/ Edvisor/ HubSpot CRM
Sales expertise
Attention to Detail
Client Support
Quality and Performance Improvement
Career advising
Visa specialist
Office Administration
Staff Training
Documentation and control
Strategic Planning
Financial Reporting
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Professional Working
Certifications
• Customer-focused sales management, Online, Crehana, Feb 2024
• Time Management in remote work, Online, Crehana, Feb 2024
• Business English Exchange program, NESE School, Boston, USA, Mar 2015
• Financial Math in Excel, IOB, Sao Paulo, Brazil, Nov 2014
• Negotiation Strategies, Inbrasc, Sao Paulo, Brazil, Aug 2014
• English Exchange program, NESE School, Boston, USA, May 2014
• English Exchange program, KAPLAN International Languages, San Diego, California, USA, Aug 2013
• Accounting, Trevisan, Sao Paulo, Brazil, Nov 2012
• Negotiation Course, IBMEC, Sao Paulo, Brazil, Aug 2012
• English Exchange program, Geos Los Angeles, California, USA, May 2012
• Communication and Expression course, Comexpressao Consultancy, Sao Paulo, Brazil, Sep 2011
• English Exchange program, Senecca College, Toronto, Canada, Jul 2006
Personal Information
- Brazilian and Australian Citizen
REFERENCES
Daniel Shiota — Branch Manager at WEST 1 Sydney
+61 414059664
daniel.shiota@west1.com.au
Karina Vieira — Sales And Marketing Manager at Elston Education And Training
+61 451877598
karina@eip.edu.au
Guilherme Alves — Marketing Manager at ILSC/Greystone College
+61 478185376
guilherme.alves@ilsc.com.au
Timeline
Team Leader
GrowPro Experience
02.2024 - 09.2024
Branch Manager
WEST 1
02.2018 - 01.2024
Career Counsellor
WEST 1
06.2016 - 02.2018
Financial Analyst II
Souza Cruz / BAT Brazil
01.2013 - 09.2015
Financial Analyst I
Souza Cruz / BAT Brazil
01.2009 - 01.2013
Bachelor of Business Administration -
Mackenzie University
Certificate IV in Accounting and Bookkeeping -
Imagine Education
Diploma of Leadership and Management -
Australian Pacific College
Diploma of International Business -
ILSC/Greystone
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