Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
References
References
Hi, I’m

Leticia Surawski

Brisbane,QLD

Summary

Dynamic and results-oriented professional with a proven track record at Woolworth's Supermarket, excelling in customer satisfaction and POS system operation. Demonstrated ability to enhance team performance and streamline operations, achieving a significant increase in efficiency. Skilled in relationship building and cash management, I bring a blend of analytical thinking and creative problem-solving to every role. I am a results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in having a bubbly, out going, confident and caring attitude. I strive to always be a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

I am looking for hours that suit around school hours due to being a recent single mother. I believe that this occupation is right up my alley and I have all the professional accreditations and skills to offer a meaningful contribution to the team.

Overview

10
years of professional experience
1
Language

Work History

Woolworth's Supermarket

Customer Service Cashier
01.2022 - Current

Job overview

  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Used POS system to enter orders, process payments and issue receipts.

Subway

Sandwich Artist
09.2021 - 12.2021

Job overview

  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Reconciled receipt totals, cash and credit payments to address shortages.

Mater Private Hospital

Allied Health Assistant
02.2021 - 10.2021

Job overview

  • Implemented time management strategies that increased efficiency within the allied health department.
  • Assisted in structured therapeutic activities and supportive interactions with patients.
  • Supported occupational therapists in evaluating patients'' functional abilities and recommending appropriate adaptive equipment or modifications, promoting independence at home or work settings.
  • Provided emotional support to patients and families, fostering a positive environment conducive to healing.
  • Maintained accurate patient records, contributing to efficient clinical decision-making processes.
  • Assisted speech therapists in conducting assessments and developing intervention plans for individuals with communication disorders, improving overall quality of life for these patients.
  • Communicated with patients, families, physicians and other healthcare team members about patient care.
  • Ensured a safe and clean environment for patients by adhering to infection control policies and procedures.
  • Assisted in the development of individualized care plans for patients, leading to improved health outcomes.
  • Assisted medical professionals during diagnostic tests such as X-rays and ultrasounds, helping to streamline the process for faster results.
  • Contributed to increased patient satisfaction by promptly addressing concerns and providing compassionate care.
  • Participated in developing plans to meet daily care needs of patients.
  • Supported physical therapists in implementing exercise programs, promoting patient mobility and independence.
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Supported nursing staff with care of incontinent patients and promotion of continence care.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Prevented cross-contamination by cleaning and sterilizing equipment.

Coles Group

Clean and Trolley Collection
05.2020 - 12.2020

Job overview

  • Championed continuous process improvements within the department leading to increased efficiency in daily operations.
  • Facilitated open communication channels with dispatchers, promptly reporting any incidents or maintenance concerns that arose during shifts.
  • Contributed to employee satisfaction by maintaining clean break rooms and common areas for their comfort during work breaks.
  • Performed window cleaning tasks, ensuring clear visibility and an inviting storefront presentation for customers.
  • Improved overall store appearance by regularly sweeping, mopping, dusting, and vacuuming floors and surfaces.
  • Assisted in seasonal deep-cleaning projects, resulting in a well-maintained facility year-round.
  • Supported environmental initiatives by utilizing eco-friendly products where appropriate in various cleaning tasks.
  • Demonstrated flexibility in adapting to changing schedules or priorities as needed to support the needs of the business.
  • Reduced cross-contamination risks with diligent focus on high-touch areas such as door handles, countertops, and equipment surfaces.
  • Adhered to safety protocols while handling chemicals and heavy equipment during cleaning processes.
  • Supported store operations by promptly responding to spills or other messes requiring immediate attention.
  • Upheld company standards for cleanliness across the store through consistent attention to detail in all tasks performed.
  • Contributed to a positive customer experience by maintaining clean restrooms with stocked supplies at all times.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Washed windows, walls and ceiling fixtures to remove molds and dusts.
  • Improved building cleanliness with continuous sanitizing of high-touch areas.
  • Used steam cleaners and vacuum cleaners to clean floors and carpets.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Responded immediately to calls from personnel to clean up spills and wet floors.

Kentucky Fried Chicken

Hospitality Team Member
10.2014 - 07.2020

Job overview

    • Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
    • Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
    • Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
    • Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
    • Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.
    • Participated in ongoing training programs aimed at enhancing hospitality skills which subsequently improved performance levels.
    • Improved overall efficiency by streamlining front desk operations and completing tasks in a timely manner.
    • Helped resolve conflicts or disputes among guests or team members courteously, maintaining a harmonious working environment.
    • Trained new staff members in customer service techniques and hotel operations.
    • Developed and maintained positive relationships with guests for satisfaction.
    • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
    • Monitored staff performance and provided feedback and guidance.
    • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
    • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
    • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
    • Prepared meals efficiently under time constraints for timely service during peak hours.
    • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
    • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

7/11 Convenience Store

Customer Service Representative
01.2016 - 06.2016

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Delivered prompt service to prioritize customer needs.
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Trained new employees on company policies, register operations, and effective communication techniques with customers.
  • Contributed to loss prevention efforts by adhering to cash handling policies and procedures.
  • Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
  • Enhanced customer satisfaction by providing efficient and accurate cash handling services.
  • Processed various payment methods accurately while maintaining confidentiality of customer information.
  • Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
  • Collaborated with team members to meet daily sales targets and deliver exceptional customer service.
  • Assisted with store inventory management, ensuring timely replenishment of stock on the sales floor.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Set up new sales displays each week with fresh merchandise.

Education

Five Bridges
Dinmore, QLD

Certificate III from Driving Operations/ Hr License
09.2024

University Overview

Mater Education
Woolloongabba, QLD

Certificate III from Allied Health Assistance
06.2021

University Overview

South West TAFE Ipswich
Bundamba, QLD

Diploma from Beauty Therapy
06.2018

University Overview

  • Coursework: Certificate II Skills of Work and Training - Obtained 10 Weeks of Volunteer Work at La Bella Health and Beauty in Forest Lake to Obtain Certification

Centenary State High School
Jindalee, QLD

GED
11.2017

University Overview

  • Coursework: Completed Numerous Certification: Certificate I and II in Business, Certificate I and II in IDMT, First aid and CPR, Barista Course, RSA and RSG Certified, Certificate II Skills of Work and Training
  • Professional Development Studies

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Product Knowledge
  • Customer Focus
  • Cash handling expertise
  • POS System Operation
  • Refund handling
  • Merchandise Restocking
  • Problem-Solving
  • Honest and Dependable
  • Reliable and Responsible
  • Cleaning and sanitizing
  • Active Listening
  • Adaptable and Flexible
  • Creative Thinking
  • Order Taking
  • Team Leadership
  • Relationship Building
  • Employee Training
  • Product restocking
  • Refunds and exchanges
  • Work Task Prioritization
  • Policies and Procedures
  • POS Systems
  • Analytical Thinking
Availability
See my work availability
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tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Cashier
Woolworth's Supermarket
01.2022 - Current
Sandwich Artist
Subway
09.2021 - 12.2021
Allied Health Assistant
Mater Private Hospital
02.2021 - 10.2021
Clean and Trolley Collection
Coles Group
05.2020 - 12.2020
Customer Service Representative
7/11 Convenience Store
01.2016 - 06.2016
Hospitality Team Member
Kentucky Fried Chicken
10.2014 - 07.2020
Five Bridges
Certificate III from Driving Operations/ Hr License
Mater Education
Certificate III from Allied Health Assistance
South West TAFE Ipswich
Diploma from Beauty Therapy
Centenary State High School
GED

References

References

Professional:

Natasha Bryant - KFC Manager - 0402 364 271

Danielle - Woolworth's Manager - 0422 048 706


Personal:

Joshua Jansen - Family Friend - 0478 826 054

Thomas Metcalf - Close Friend - 0429 279 090


References

References

Professional:

Natasha Bryant - KFC Manager - 0402 364 271

Danielle - Woolworth's Manager - 0422 048 706


Personal:

Joshua Jansen - Family Friend - 0478 826 054

Thomas Metcalf - Close Friend - 0429 279 090


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Leticia Surawski