Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Letisha Allison

Myrtleford

Summary

Enthusiastic and driven with experience working in fast-paced environments.

Skilled with staff training, customer service, operational efficiency, handling changing needs and ensuring seamless daily operations. Conflict resolution, Inventory management, and creating positive customer experience.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Front of House Manager

Glenbosch Wine Estate
12.2021 - 04.2025
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally
  • Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
  • Trained new staff members on restaurant policies, procedures, and customer service standards.
  • Trained staff members on use of POS system.
  • Managed waitstaff scheduling, ensuring proper coverage during peak hours for optimal service efficiency.
  • Monitored inventory levels for tableware, glassware, and flatware, reducing shortages during peak times.
  • Assisted management in updating menus seasonally while considering feedback from both customers and staff members.

Head Waitress

John And George Grill
09.2023 - 02.2024
  • Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
  • Trained new staff members on restaurant policies, procedures, and customer service standards.
  • Trained staff members on use of POS system.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, maintaining high levels of customer satisfaction.

Volunteer

Myrt Op-Shop
10.2019 - 09.2021
  • Assisted in maintaining store cleanliness, promoting a welcoming atmosphere for customers.
  • Greeted each customer warmly upon entry, fostering a friendly shopping experience from the start.
  • Provided efficient cashier services, ensuring accurate transactions and minimizing wait times for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

All Rounder

Il Centro Pizza House
01.2015 - 01.2016
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

Front of House Server

Park Inn Takeaway
06.2014 - 01.2015
  • Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
  • Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
  • Handled cash transactions accurately while maintaining a secure till, minimizing discrepancies in financial records.
  • Exhibited strong multitasking abilities by simultaneously managing phone orders, dine-in customers, and take-out pickups.

All Rounder

Red's Cafe
04.2013 - 04.2014
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Year 11 -

Bright P12 College
Bright, VIC
01-2015

Skills

  • Time Management and Organizational skills
  • Multitasking Abilities
  • Teamwork and Communication
  • Adaptability and Problem solving
  • Attention to Detail

Certification

RSA - 2024

Food Handler - 2024

Timeline

Head Waitress

John And George Grill
09.2023 - 02.2024

Front of House Manager

Glenbosch Wine Estate
12.2021 - 04.2025

Volunteer

Myrt Op-Shop
10.2019 - 09.2021

All Rounder

Il Centro Pizza House
01.2015 - 01.2016

Front of House Server

Park Inn Takeaway
06.2014 - 01.2015

All Rounder

Red's Cafe
04.2013 - 04.2014

Year 11 -

Bright P12 College

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Letisha Allison