Summary
Overview
Work History
Education
Skills
Timeline
Generic

Letitia Gregory

Durack ,QLD

Summary

Dynamic retail professional with a proven track record at Spotlight, excelling in customer service and problem-solving. Known for reliability and a friendly demeanour, I effectively engaged customers while utilizing point of sale systems. My commitment to creating a positive shopping experience has consistently enhanced customer satisfaction.

Experienced with animal care, ensuring pets' health and comfort. Utilizes strong animal handling and facility maintenance skills. Track record of maintaining safe and clean environments for all animals.

Caring, hardworking and devoted to comprehensive animal care, wellness and breeding support to promote success and enhance progress toward objectives.

Overview

6
6
years of professional experience

Work History

Retail Worker

Spotlight
07.2023 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Kennel Volunteer

Varg Kennels
03.2020 - Current
  • Improved animal care by consistently maintaining a clean and organized kennel environment.
  • Provided compassionate care for animals, ensuring their physical and emotional wellbeing.
  • Contributed to a positive atmosphere by treating all animals, staff, and visitors with respect and professionalism.
  • Assisted in developing and delivering multiple litters of newborn puppies safely, providing necessary postnatal care to ensure healthy development of both mother and offspring.
  • Fed, groomed and watered a full litter and multiple other dog on a regular basis.
  • Assisted in the supply of military working dogs that proceeded to go into the Australian Air Force and Police force.
  • Due to the nature of dogs and breed of dogs was able to calmly and quickly deal with incidents that had occurred.
  • Implemented puppy socialization skills that promoted early development of essential social skills and appropriate interaction with other dogs and humans.

All-Rounder/ Cook

Coffee Club Cafe
12.2022 - 06.2023
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.

All Rounder/ Cook

Esk Bakery and Cafe
01.2019 - 11.2021
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Mentored junior cooks in refining culinary skills through hands-on guidance.
  • Trained new kitchen staff, ensuring they met restaurant's high standards.
  • Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
  • Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
  • Developed and maintained clean and organized kitchen workspace, setting standard for team.

Education

Certificate III Animal Service - Animal Health

CQUniversity
Online
12-2025

Skills

  • Customer service
  • Patience and empathy
  • Customer assistance
  • Reliability and punctuality
  • Problem-solving
  • Point of sale systems
  • Customer engagement
  • Friendly and helpful
  • Flexible hours

Timeline

Retail Worker

Spotlight
07.2023 - Current

All-Rounder/ Cook

Coffee Club Cafe
12.2022 - 06.2023

Kennel Volunteer

Varg Kennels
03.2020 - Current

All Rounder/ Cook

Esk Bakery and Cafe
01.2019 - 11.2021

Certificate III Animal Service - Animal Health

CQUniversity

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Letitia Gregory