Letitia McCrimmon
Kialla,Victoria
Summary
I am currently looking for a permanent ongoing position for long-term employment within the community / customer service sector. Over the past 2 years I have been working on a part-time basis with Vision Radiology and also work 1 day per week for our family run business completing administrative tasks including payroll.
In addition to my more recent positions I have worked within the legal sector as a Receptionist/Legal Assistant and also worked in the Real Estate Industry for 3 years, covering all areas of Property Management and Reception. Whilst Real Estate was my dominant job i was also employed with Australian Homecare Services on a casual basis as a Care attendant working a minimum of 20hours per week.
I am a dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
Work History
Medical Receptionist
Vision Radiology
04.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Maintained current and accurate medical records for patients.
Administrative Assistant
Kialla Lawn And Garden
02.2021 - Current
- Managed payroll data entry and processing for employees to comply with company guidelines.
- Submitted reports on payroll activities.
- Maintained organized records of all quotes, enabling quick retrieval and updates as needed.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Medical Receptionist
I-med Radiology
04.2018 - 02.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Legal Administrative Assistant
Nevin Lenne Gross Barristers/Solicitors
04.2017 - 04.2018
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
- Completed banking deposits and post when required.
- Assisted all members of the team with any administrative duties.
Support Worker
Australian Homecare Services
01.2010 - 04.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Supported meal planning and preparation according to dietary restrictions or preferences of the client.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Real Estate Administrative Assistant
Shepparton Real Estate
01.2016 - 01.2017
- Maintained an accessible and comprehensive database of property listings, client contacts, and transaction records for easy retrieval and reference by team members.
- Increased agent productivity by coordinating property showings, open houses, and client appointments.
- Managed a high volume of incoming calls, emails, and walk-in inquiries with professionalism and prompt attention, ensuring no opportunities were missed.
- Completed banking transactions when required.
Assistant Property Manager
Remax Airr Real Estate
01.2014 - 01.2016
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Monitored, managed and developed investment portfolios.
- Handled financial transactions.
- Implemented efficient systems for managing routine maintenance requests, minimizing tenant disruption.
- Prepared Rental agreements between landlords and tenants.
Property Investment Manager
LJ Hooker Real Estate
01.2013 - 01.2014
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Monitored, managed and developed investment portfolios.
- Handled financial transactions.
- Implemented efficient systems for managing routine maintenance requests, minimizing tenant disruption.
- Prepared Rental agreements between landlords and tenants.
Food Service Worker
KFC
01.2010 - 01.2012
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Cashier
Coles Supermarket
01.2008 - 01.2010
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Certificate IV - Property Services
Chisholm Institute
Cranbourne, VIC10.2014
Certificate III - Community Services
GOTAFE
Shepparton, VIC10.2010
High School Diploma -
Wanganui Park Secondary College
Shepparton, VIC01.2010
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Payment Collection
- Customer Service
- Data Entry
- Clerical Support
Workskills
- Social Skills
- Assisting all areas of the Legal team
- All areas of property Management
- Daily Banking
- Scheduling appointments
- Identifying urgent matters
- Filing
- Customer Service
- Use of electronic cash register
- Cleaning skills
- Food Handling/ Food preparation
References
- Sarah Simpson, Supervisor, Vision Radiology, 0458 011 619
- Jamie-Lea Scott Supervisor, I-Med Radiology, 0439 294 402
- Rebecca Klauss, Supervisor, Nevin Lenne Gross, 0432 565 537
- Darryn Noonan, Operations Manager, Opal, 0423 816 420
Hobbies
- Caravanning and spending time outdoors.
- Watching my children excel in their sports.
- Spending time with my family.
Timeline
Medical Receptionist
Vision Radiology
04.2022 - Current
Administrative Assistant
Kialla Lawn And Garden
02.2021 - Current
Medical Receptionist
I-med Radiology
04.2018 - 02.2021
Legal Administrative Assistant
Nevin Lenne Gross Barristers/Solicitors
04.2017 - 04.2018
Real Estate Administrative Assistant
Shepparton Real Estate
01.2016 - 01.2017
Assistant Property Manager
Remax Airr Real Estate
01.2014 - 01.2016
Property Investment Manager
LJ Hooker Real Estate
01.2013 - 01.2014
Support Worker
Australian Homecare Services
01.2010 - 04.2017
Food Service Worker
KFC
01.2010 - 01.2012
Cashier
Coles Supermarket
01.2008 - 01.2010
Certificate IV - Property Services
Chisholm Institute
Certificate III - Community Services
GOTAFE
High School Diploma -
Wanganui Park Secondary College
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