Letitia Miller
Wollongong,NSW
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through [Number] years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
7
7
years of professional experience
Work History
Executive Assistant
MMJ Wollongong
02.2023 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Stayed organized and on top of sales activities through regular CRM tracking.
- Helped sales professionals build successful sales campaigns to reach target audience with consistent branding.
- Built relationships with customers and community to promote long term business growth.
- Maintained current knowledge of evolving changes in marketplace.
- Attended monthly sales meetings and quarterly sales trainings.
- Generated advertising brochure for vendor use.
Property Management Assistant
MMJ Wollongong
01.2022 - 01.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state and federal regulations.
- Promptly responded to tenant complaints and concerns for over [Number] properties.
- Introduced prospective tenants to types of units available and performed tours of premises.
Property Management Administrative Assistant
MMJ Wollongong
06.2020 - 02.2022
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Maintained efficient office operations by handling errands and administrative functions.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Barista/Supervisor
366 Espresso Bar
02.2019 - 03.2020
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Created new training guidelines, and provided staff orientation and training.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Receptionist
L J Hooker Moruya
03.2017 - 01.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
Waitress/Bartender
Corrigans Cove Resort
09.2016 - 09.2018
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Used cash registers and credit card machines to cash out customers.
Education
Certificate IV - Real Estate
Real Estate Institute of Australia
Online01.2022
High School Diploma -
Carroll College
Broulee, NSW09.2015
Skills
- Advanced MS Office Suite Proficiency
- Proper Phone Etiquette
- Executive Support
- Appointment Setting
- Office Administration
Timeline
Executive Assistant
MMJ Wollongong
02.2023 - Current
Property Management Assistant
MMJ Wollongong
01.2022 - 01.2023
Property Management Administrative Assistant
MMJ Wollongong
06.2020 - 02.2022
Barista/Supervisor
366 Espresso Bar
02.2019 - 03.2020
Receptionist
L J Hooker Moruya
03.2017 - 01.2019
Waitress/Bartender
Corrigans Cove Resort
09.2016 - 09.2018
Certificate IV - Real Estate
Real Estate Institute of Australia
High School Diploma -
Carroll College
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