- A great sense of fulfilment for being of service to those who require assistance
- Passion for maintaining a clean living environment Supporting clients to sustain a 'house proud' feeling even when needing assistance Ensuring a thorough, high-quality finish
- A general interest in building meaningful friendships with clients while still maintaining professional integrity
- Providing care that encourages and supports clients to maintain independence and confidence
- An overall attentiveness for listening to others and being a safe, empathetic space for clients and co-workers
Letizia Moulds
Barcaldine
Summary
Pride in being a dedicated and motivated professional with extensive experience in aged care at Barcaldine Hospital.
An eagerness to diversify skills and embrace new challenges in a slightly different field.
Proven ability to communicate effectively with clients, families, and multidisciplinary teams, ensuring the highest standards of personal care and treatment. Strong initiative, problem-solving capabilities, and a commitment to working independently while adhering to safety guidelines and protocols. Enthusiastic about continuous learning and professional development, with a solid foundation in health care practices and a deep respect for confidentiality and compassionate patient care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dental Assistant
Central West Hospital and Health Service
05.2023 - 08.2024
- Assisted in patient care by preparing treatment rooms and sterilizing instruments.
- Supported dentists during procedures by effectively managing tools and supplies.
- Educated patients on oral hygiene practices to promote overall dental health.
- Scheduled patient appointments and managed electronic health records efficiently.
- Trained new staff on office protocols and patient interaction techniques.
- Collaborated with dental team to develop strategies for improved patient satisfaction and care outcomes.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Enhanced patient rapport by consistently delivering compassionate and professional care.
- Assisted in emergency dental procedures, providing critical support in high-pressure situations.
- Monitored patient comfort and safety during dental procedures.
Pharmacy Assistant
Barcaldine Pharmacy
08.2021 - 07.2022
- Assisted pharmacists with medication preparation and dispensing processes, ensuring compliance with safety regulations.
- Maintained accurate inventory records using pharmacy management software, optimizing stock levels and reducing waste.
- Implemented workflow improvements that streamlined operations and increased overall productivity within the pharmacy setting.
- Conducted medication storage audits to maintain organization and compliance with regulatory standards.
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
- Enhanced team communication, organizing regular meetings to discuss workflow improvements.
Assistant in Nursing
Queensland Health
01.2015 - 11.2020
- Hygiene and toileting activities on a daily basis
- Assisted with patient care activities, ensuring comfort and safety in diverse healthcare settings.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Nutrition activities – awareness of diets and thickened foods and fluids for elderly patients
- Mobility activities – regular assisting in and out of bed and taking for walks using the mobility assistance aids e.g. walking belts
- Social and emotional wellbeing activities – interaction with clients, talking, board games, puzzles, crosswords, reading, magazines, newspapers
- Patient observation – awareness if looking unwell, behaviours concerns and health concerns
- Complete activities which assist in having an efficient and effective ward operating including maintenance of clinical stores, clinical cleaning, restocking, equipment checking and maintenance and other tasks as delegated
- Comply with and utilise procedures, polices, regulations and standards which impact upon the position, including contemporary human resource management requirement. These include appropriate workplace health and safety, equal opportunity and anti-discrimination policies.
- Code of conduct adhered to and abide by Central West Health values which are the following:
- Patient centred care –most importantly supporting patients through their care journey, involve patients in decisions about their care and learn from their experiences when in our care.
- Quality and safety – putting safety first in the care of patients
- Investing in our staff, Integrity and Innovation and change
- Communicating and working with a multidisciplinary workforce – operational, administration, nursing streams, allied health
- Possession of good organisational skills and experience to successfully perform duties of the position
- Maintaining safe standards of patient care and the ability to understand the need to maintain strict confidentiality and professional boundaries
- Ability to maintain time sheets and data related to client service delivery
- Participation in mandatory training requirement – completion of basic life support, first aid, fire safety, patient handling, orientation and infection control
- Assist in administration of eye drops and medication through use of WebsterPak
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Awareness of different cultural
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Advocated for patient rights and needs, ensuring respectful and ethical care with respect to different cultural and religious backgrounds.
Catering Assistant and Waitressing
Country Motor Inn Barcaldine
01.2014 - 01.2015
- Appropriate cleaning duties of the kitchen and surrounding areas and equipment
- Food hygiene and Health and Safety Regulations adhered to at all times
- Preparation of the dining area
- The serving of meals ensuring the correct portion control
- Basic preparation of food and simple cooking
- Aware of different cultural food selections
- Uphold appropriate and friendly customer service and a positive attitude
- Work in a friendly and diligent manner in an association with my colleagues and bosses
- Money handling
Education
Completion -
Barcaldine State School P-12 Campus
11.2016
Skills
- Workplace professionalism
- Cross-functional collaboration
- Multidisciplinary training skills
- Infection control proficiency
- Sanitation protocols
- Office administration duties
- Clinical support
- Data confidentiality measures
- Personable communication
- Emergency response preparedness
- Compassionate patient interaction
- Adaptable
- Healthcare ethics
- Valid QLD driver's license
Certification
Certificate III in Individual Support/Aged Care Worker
Interests
Qualifications And Capabilities
- Certificate Three in Aged Care, 2016-08-01
- National Police Certificate, Aged Care with Queensland Health
- Waste Management, 2020-01-01
- Hand Hygiene, 2020-01-01
- Work Health and Safety Induction, 2020-01-01
- Harassment, sexual harassment and Discrimination, 2020-01-01
- Hazardous Chemical Safety, 2020-01-01
- Prevention and Management of Musculoskeletal Disorders, 2020-01-01
- First Response and General Evacuation Fire Safety, Barcaldine Hospital and MPHS, 2020-01-01
- Patient Handling Course, 2020-01-01
- Food Safety Handling, 2020-01-01
- Course in automated external defibrillation, St John Ambulance, 2015-01-01
- Cardiopulmonary resuscitation, St John Ambulance, 2015-01-01
- Basic emergency life support, St John Ambulance, 2015-01-01
- First aid, St John Ambulance, 2015-01-01
- Current QLD drivers license
Timeline
Dental Assistant
Central West Hospital and Health Service
05.2023 - 08.2024
Pharmacy Assistant
Barcaldine Pharmacy
08.2021 - 07.2022
Assistant in Nursing
Queensland Health
01.2015 - 11.2020
Catering Assistant and Waitressing
Country Motor Inn Barcaldine
01.2014 - 01.2015
Completion -
Barcaldine State School P-12 Campus