Letoya Kilgower
Point Cook,VIC
Summary
Proactive and results-driven professional with a background at McDonald's, adept in customer service and safe food handling. Excelled in enhancing customer satisfaction and streamlining operations, demonstrated by training new employees and boosting sales through strategic upselling. Skilled in teamwork and problem-solving, consistently ensuring high-quality service and operational efficiency. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Fast Food Worker
McDonald's
01.2023 - 02.2024
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Made change and returned correct cash and coin to patrons.
- Suggested complementary items to orders to boost sales.
- Assisted with preparing salads and cold food items.
Volunteer
Vinnies
10.2023 - 01.2024
- Maintained clean, neat, and operational facilities to serve program needs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Strengthened partnerships between the organization and local businesses to enhance collaboration opportunities.
- Developed construction skills by participating in several home builds.
Education
High School Diploma -
Alamanda P-9 College
Point Cook, VIC11.2023
Skills
- Customer Service
- Positive attitude and enthusiasm
- Cleaning and sanitation
- Fast and efficient service worker
- Patience and Empathy
- Engaging personality
- Money Handling
- Safe Food Handling
- Problem-solving abilities
- Payment Processing
- Positive Attitude
- Teamwork and Collaboration
- Attention to Detail
- Team Collaboration
- Community Service
- Flexible Schedule
- Relationship Building
- Professional Appearance
- Telephone Etiquette
Timeline
Volunteer
Vinnies
10.2023 - 01.2024
Fast Food Worker
McDonald's
01.2023 - 02.2024
High School Diploma -
Alamanda P-9 College
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