LE TRI HOANG
CLAYTON,VIC
Summary
Highly-motivated employee with desire to take on new challenges. A commitment to providing great customer experiences by working with enthusiasm, energy and pace. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Front of House Staff Member
Nha Trang Vietnamese Restaurant
CLAYTON, Victoria
10.2022 - Current
- Greeted customers and answered questions about menu items.
- Organized seating for guests in a timely manner.
- Processed customer payments accurately and efficiently.
- Provided exceptional customer service to ensure satisfaction.
- Maintained cleanliness of the dining area, ensuring all surfaces were wiped down regularly.
- Assisted with food preparation tasks as needed.
- Checked order accuracy before delivering to tables.
- Collaborated with kitchen staff to ensure orders were prepared quickly and accurately.
- Assisted servers when necessary by refilling drinks or providing extra utensils.
- Answered phone calls from customers inquiring about take-out orders or reservations.
- Handled cash register transactions for both dine-in and take-out orders.
- Verified that alcoholic beverages were served only to those 21 years of age or older.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Worked with managers to report and resolve customer issues or concerns.
- Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Refilled condiments, napkins and server workstations.
Retail Cashier
Co.op Supermarket
Ho Chi Minh City, Vietnam
01.2021 - 08.2022
- Greeted customers in a friendly and professional manner.
- Processed cash, credit, and check payments accurately and efficiently.
- Provided excellent customer service by listening to customer needs and addressing them appropriately.
- Organized the checkout area to ensure all items were stocked properly.
- Balanced the daily cash register transactions with accuracy and attention to detail.
- Assisted other team members with their tasks as needed.
- Performed opening and closing duties such as counting money, balancing registers.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Maintained clean, orderly and well-stocked register area.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed customer purchases and returns via cash and credit card.
- Reported damaged items and incorrect pricing to supervisor.
- Ordered new product to keep popular items well-stocked.
- Counted cash at end of shift and prepared bank deposits.
- Explained return and exchange policy to enforce, and accepted merchandise for refunds or replacement with different items.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Assisted customers by providing information and resolving complaints.
- Adhered to social distancing protocols and wore mask or face shield.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
Education
Bachelor of Science - Biomedical Science (Scholars Program)
Monash University
Wellington Rd, Clayton VIC 380012-2025
Skills
- Product display
- Stock Rotation
- Task Delegation
- Workflow Planning
- Customer service and assistance
- Training and mentoring
- Ordering of products
- Interpersonal and written communication
- Price Structuring
- Complaint Handling
- Customer Service Management
- Store maintenance
Languages
English
Full Professional
Accomplishments
- Monash Student Ambassador (Open Day): Help to provide extra help and promote the reputation of Monash University to high-school students. Give recommendations about courses and share my study experience during studying at Monash.
- Honored to receive two Monash research scholarships at the end of last year to discover cancer metastasis-related mechanisms.
Timeline
Front of House Staff Member
Nha Trang Vietnamese Restaurant
10.2022 - Current
Retail Cashier
Co.op Supermarket
01.2021 - 08.2022
Bachelor of Science - Biomedical Science (Scholars Program)
Monash University
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