Le Trung Quoc Tran
North Lambton,NSW
Summary
Proven Customer Service Sales Representative with a track record of enhancing customer satisfaction through expert resolution of complex issues and informed product recommendations. At Personal Employer, mastered time management and active listening, significantly improving service quality. Skilled in problem-solving and financial transactions, showcasing a blend of hard and soft skills to elevate customer experiences.
Looking to transition into new field leveraging skills developed in customer-focused sales environment. Demonstrates ability to build and maintain strong customer relationships and use CRM tools to enhance service efficiency. Committed to applying transferable skills to achieve success in new role.
Overview
2
2
years of professional experience
Work History
Customer Service Sales Representative
Personal Employer
02.2025 - 03.2025
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
Coffee Shop Worker
Family Business
01.2023 - 02.2025
- Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
- Managed cash register transactions accurately, maintaining accountability for all financial transactions during shifts.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
- Handled customer complaints professionally and efficiently, resolving issues swiftly to maintain overall satisfaction levels.
Education
Bachelor of Computer Science -
12-2027
Skills
- Customer service
- Time management
- Active listening
- Goal oriented
- Problem-solving
Silver medal in national math Violympic 2017 in Viet Nam
This year, I was a student at grade 5. I got 220/300 points and received a silver medal.
Timeline
Customer Service Sales Representative - Personal Employer
02.2025 - 03.2025
Coffee Shop Worker - Family Business
01.2023 - 02.2025
University of Newcastle - Bachelor of Computer Science,
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