Hi, I’m
Letticia Chagonda
Perth,WA
Summary
Motivated accounting professional with a diverse background in teaching,finance, accounting, risk management, banking, and customer service. Seeking entry-level accounting positions to utilize strong analytical skills and passion for numbers.
Overview
6
years of professional experience
Work History
National Merchant Bank
Customer Representative Officer
02.2021 - 01.2022
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
Success Microfinance Bank
Credit Analyst
02.2018 - 02.2021
Job overview
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Made decisions and recommendations about extending lines of credit.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
Success Microfinance Bank
Accounts Clerk
06.2020 - 12.2020
Job overview
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Set up and updated Excel spreadsheets to track financial data.
- Reported financial data and updated financial records in ledgers and journals.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Deposit Protection Corporation Zimbabwe
Bank Resolutions Officer
09.2016 - 02.2017
Job overview
- Wrote detailed narrative reports for use in investigations.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
- Addressed public questions, complaints and requests and provided necessary assistance.
Deposit Protection Corporation Zimbabwe
Risk and Surveillance Officer
02.2016 - 08.2016
Job overview
- Updated monthly, quarterly and yearly banking sector reports
- Monitored performance of all the banks in Zimbabwean Banking sector under the seniors' supervision .
- Held meetings with banks at risk of closure and advising them on the way forward.
Education
Edith Cowan University (Australia)Perth, WA
Master of Professional Accounting from Accounting
11.2023
University of ZimbabweZimbabwe
Bachelor of Finance and Banking (Hons) from Finance And Banking
09.2017
Skills
- Strong analytical and problem-solving abilities
- Proficient in financial analysis and reporting
- Excellent attention to detail and accuracy
- Extensive knowledge of accounting principles and practices
- Proficient in Microsoft Office Suite and accounting software
- Effective communication and interpersonal skills
Accomplishments
- Completed Bachelor's degree while working full-time
- Successfully managed and resolved complex banking issues
- Recognized for exceptional customer service and problem-solving skills
Languages
Fluent in English
References
Available upon request
reading books
i spend most of my spare time reading motivational books. I'm currently reading the 5 AM club and is slowly positively changing my life.
Timeline
Customer Representative Officer
National Merchant Bank
02.2021 - 01.2022
Accounts Clerk
Success Microfinance Bank
06.2020 - 12.2020
Credit Analyst
Success Microfinance Bank
02.2018 - 02.2021
Bank Resolutions Officer
Deposit Protection Corporation Zimbabwe
09.2016 - 02.2017
Risk and Surveillance Officer
Deposit Protection Corporation Zimbabwe
02.2016 - 08.2016
Edith Cowan University (Australia)
Master of Professional Accounting from Accounting
University of Zimbabwe
Bachelor of Finance and Banking (Hons) from Finance And Banking
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