Letticia Gadd
Wollongong,NSW
Summary
I have significant experience and am highly skilled in various Administration roles, with comprehensive background in overseeing daily office operations and implementing efficient administrative systems. I'm driven by success and have a very keen eye for detail. My strengths include strong organisational skills, ability to manage multiple tasks simultaneously, and maintaining professionalism under pressure. Significant contributions made in previous roles include streamlining administrative processes for improved efficiency and fostering a positive work environment through effective leadership.
I am always eager to learn and grow, and I welcome new challenges as opportunities to expand my skills and knowledge.
Overview
11
11
years of professional experience
1
1
Certification
Work History
School Learning Support Officer
Albion Park Rail Public School
10.2024 - Current
- Working with student's teachers by actively participating in activities, assisting, intervening and encouraging students and, where appropriate, providing 1:1 instructive support.
- Assisting students to deal with adjusted curriculum where necessary under the guidance of subject teachers.
- Liaising with other inclusive learning and teaching staff in order to maintain a comprehensive support program, tracking student progress.
- Facilitating social interaction, promoting independence and assisting students with their personal organisation when required.
- Accompanying students on excursions and other designated external activities when required.
- Attending inclusive learning team meetings and providing feedback in that forum to staff involved in the student’s progress.
Patient Accounts Processor
Ramsay Health
Wollongong
01.2024 - Current
- Manage the hospital's accounts receivable portfolio, ensuring that all payments are received in a timely manner.
- Monitor outstanding receivables, identify aging accounts, and escalate for appropriate follow-up.
- Coordinate with insurance providers, patients, and third parties to resolve billing discrepancies.
- Generate and issue accurate billing statements for hospital services rendered, including inpatient and outpatient services.
- Ensure all patient charges, including prosthesis and medical devices, are accurately recorded and billed according to hospital protocols and insurance requirements.
- Maintain accurate records of receipts, payments, and adjustments in the revenue cycle management system.
- Manage the collection of overdue accounts by initiating follow-up communication with insurance companies and other responsible parties.
- Provide excellent customer service to patients and families regarding billing inquiries and payment assistance.
- Address patient concerns, disputes, or issues related to charges, billing errors, or financial responsibility in a professional and efficient manner.
- Work closely with other departments, including medical records, admissions, insurance, and finance, to streamline the revenue cycle process.
- Collaborate with insurance companies to ensure accurate and timely reimbursement for services provided.
- Maintain communication with physicians and clinical staff to ensure proper billing of services and procedures.
Disability Support Worker
Stellar Experiences
09.2023 - Current
- Deliver active support in accordance with each guest's individual medical and support needs.
- Actively communicate with guests and promote and encourage effective communication between guests in order to foster social connection and interpersonal skill development.
- Support, enable, and encourage guests to access opportunities for personal growth, skill development, and achievement of their goals.
- Increase guest independence and competence in everyday and independent living skills through provision of active support and enabling them to actively assess their communities.
- Willingly and cooperatively engage with all relevant guest stakeholders, when required, in order to support skill development and the achievement of goals.
- Openly and collaboratively cooperate and communicate with colleagues in order to actively support guests' needs and enable the achievement of goals and desired outcomes.
- Complete all required reporting and documentation requirements of shift and guest progress.
- Accompany guests on overnight and overseas trips.
Casual Floor and Wait Staff
The Enniskerry Inn
Ireland
08.2023 - 12.2023
- Greeted and welcomed customers, providing them with menus.
- Ensured that all orders were taken correctly and in a timely manner.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Prepared tables by setting up linens, silverware and glassware.
- Processed payments accurately using cash registers or point-of-sale systems.
- Cleared dishes between courses and after guests finished dining.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Took beverage orders from patrons and served drinks promptly.
- Checked back with customers during meals to ensure satisfaction with food and service.
- At times managing up to 4 people in my team at any given shift.
Operations Support Officer
Revenue NSW
05.2022 - 07.2023
- Provide processing and technical advice to clients for the collection of revenue for the state.
- Maintaining knowledge of, interpreting, and applying legislation, policies, procedures, and business rules.
- Generating transfer duty assessments of various types and making decisions based on the applicable legislation.
- Performing operational and administrative tasks, including administration of posted documents to the Wollongong Office.
- Providing clear, consistent advice within the scope of stamp duty on the Duties Hotline.
Casual Shop Assistant
Edge Clothing
01.2019 - 07.2023
- Greeted customers and provided assistance with product selection.
- Operated the cash register to process customer purchases accurately and efficiently.
- Retrieve merchandise from the sales floor, stock room, other store locations, and place special orders if needed.
- Daily banking and float counting.
- Opening and closing the shop.
Administrative Assistant
Wollongong City Council
01.2019 - 05.2022
- Providing a quality service to all clients and customers of Community Transport and Social Support Services.
- Providing extensive word-processing support.
- Minute taking at various meetings.
- Receiving and processing all incoming and outgoing mail.
- Daily Banking.
- Working closely with external service providers and internal teams.
- Generating invoices and sending them out to clients.
- Organising and following up on all client accounts.
- Working closely with internal teams in putting new processes in place.
- Providing information and advice to customers regarding their accounts.
- Responding to customer enquiries/complaints quickly and effectively.
- Generating multiple reports from client data.
Casual School Learning Support Officer
Kanahooka High School
02.2019 - 06.2019
- Working with student's teachers by actively participating in activities, assisting, intervening and encouraging students and, where appropriate, providing 1:1 instructive support.
- Assisting students to deal with adjusted curriculum where necessary under the guidance of subject teachers.
- Liaising with other Inclusive Learning and teaching staff in order to maintain a comprehensive support program, tracking student progress.
- Facilitating social interaction, promoting independence and assisting students with their personal organisation when required.
- Accompanying students on excursions and other designated external activities when required.
- Attending Inclusive Learning team meetings and providing feedback in that forum to staff involved in the student’s progress.
Receptionist /Office Administrative Assistant
DRB Accounting Firm
05.2015 - 06.2019
- Answering all inbound calls daily.
- Greeting all clients and front-line conflict resolution.
- Receiving and processing all incoming and outgoing mail.
- Providing extensive word processing and secretarial support.
- Diary management and typing correspondence.
- Extensive use of all office equipment, such as photocopiers and fax machines.
- Daily use of switchboards and online record management.
- Handling confidential information.
- Trust Account, Debt Collecting, and handling large amounts of money.
- Maintaining the office environment and filing.
- Witnessing documents as I am a Justice of the Peace.
- Organising meetings.
Executive Assistant Director of Corporate Relation
University of Wollongong Innovation Campus
01.2014 - 02.2015
- Diary Management.
- Providing extensive word processing and secretarial support.
- Coordination of executive travel, including accommodation, meetings and flights.
- Handling incoming and outgoing calls.
- Taking minutes at meetings.
- Communications with 3rd parties.
- Event organising. Filing, archiving, photocopying, faxing, and scanning.
- Typing correspondence.
- Attending to incoming and outgoing mail.
- Maintaining the office environment.
Education
High School Diploma -
St Mary's Star of The Sea College
Wollongong, NSW12-2007
Skills
- Excellent communication skills
- Excellent customer service and problem solving skills
- Extremely focused
- Highly motivated
- Excellent computer skills
- Proficient in Console, Complete Data, LawDocs, Locus, PortPlus, PM Boss, Vistopia, Simplefund, OnePath, TechOne, ShiftCare and all Microsoft office programs
- Able to type approximately 100 words per minute
- Able to work as a part of a team
- Able to follow instructions and take direction
- Mature work ethic, reliable and responsible
- Flexible and able to learn quickly
Certification
- 2024 Renewal of Working With Childrens Check.
- 2024 Updated Senior First Aid & CPR.
- 2023 Working Holiday Authorisation VISA Ireland.
- 2022 Renewal of Resposible Service Alcohol.
- 2013 Certificate of Cabin Crew Trainging Course.
- 2011 Certificate of Registration Real Estate Course.
- 2009 Justice of Peace.
- 2005 Obtained Bronze Medallion.
References
Candice Murray
Assistant Principal
Albion Park Rail Public School
Ph: 0439 028 811
Timeline
School Learning Support Officer
Albion Park Rail Public School
10.2024 - Current
Patient Accounts Processor
Ramsay Health
01.2024 - Current
Disability Support Worker
Stellar Experiences
09.2023 - Current
Casual Floor and Wait Staff
The Enniskerry Inn
08.2023 - 12.2023
Operations Support Officer
Revenue NSW
05.2022 - 07.2023
Casual School Learning Support Officer
Kanahooka High School
02.2019 - 06.2019
Casual Shop Assistant
Edge Clothing
01.2019 - 07.2023
Administrative Assistant
Wollongong City Council
01.2019 - 05.2022
Receptionist /Office Administrative Assistant
DRB Accounting Firm
05.2015 - 06.2019
Executive Assistant Director of Corporate Relation
University of Wollongong Innovation Campus
01.2014 - 02.2015
- 2024 Renewal of Working With Childrens Check.
- 2024 Updated Senior First Aid & CPR.
- 2023 Working Holiday Authorisation VISA Ireland.
- 2022 Renewal of Resposible Service Alcohol.
- 2013 Certificate of Cabin Crew Trainging Course.
- 2011 Certificate of Registration Real Estate Course.
- 2009 Justice of Peace.
- 2005 Obtained Bronze Medallion.
High School Diploma -
St Mary's Star of The Sea College
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