LEUTE SAMAU
Brisbane,QLD
Overview
17
17
years of professional experience
Work History
Customer Success Representative
Startrack Aus Post
03.2025 - Current
- Receiving high volume incoming calls from customers.
- Assisted customers with inquiries, providing timely and accurate information.
- Documented customer interactions in CRM systems, maintaining accurate records for future reference.
Passenger Service Agent
Swissport
04.2024 - 03.2025
- Facilitated passenger check-in and boarding processes, ensuring timely departures.
- Assisted in managing baggage handling operations, improving efficiency and reducing delays.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Mail Sorter
Evri
09.2023 - 12.2023
- Sorted incoming mail based on size, weight, and destination for efficient processing.
- Operated sorting machinery to enhance accuracy and reduce processing time.
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
Disability Support Worker
Candour Care Group
02.2023 - 08.2023
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Developed individualized care plans based on client needs and preferences, ensuring personalized support.
- Conducted regular assessments to evaluate client well-being and identify areas for improvement in care delivery.
Caregiver
Self-Employed
11.2012 - 06.2023
- Coordinate and implemented complex scheduling for a family of 6.
- Managed all aspects of household logistics including medical appointments and school activities.
- Implemented routines that enhanced children's independence and daily living skills.
Booking Representative
Telstra
09.2009 - 10.2012
- Managed customer bookings efficiently using Telstra's internal scheduling system.
- Ensured contracts were properly executed prior to event dates by accurately completing required paperwork.
- Streamlined booking processes, reducing turnaround time and improving operational efficiency.
Hotel Reservations Agent
Aggie Grey's Hotel
10.2008 - 08.2009
- Managed guest reservations through property management system, ensuring accuracy and efficiency.
- Handled inquiries via phone and email, providing exceptional customer service to enhance guest satisfaction.
- Processed modifications and cancellations, maintaining updated records in reservation database.
- Collaborated with front desk team to streamline check-in processes for a seamless guest experience.
Education
Certificate - Passenger Service Agent
PSA
Brisbane, QLD06-2024
Diploma - Travel And Tourism
TAFE Queensland
QLD09-2008
High School Diploma -
Wavell State High School
Brisbane, QLD10-2007
Skills
- CRM software
- Customer service
- Problem-solving
- Shipping and receiving
- Active listening
- Problem resolution
Timeline
Customer Success Representative
Startrack Aus Post
03.2025 - Current
Passenger Service Agent
Swissport
04.2024 - 03.2025
Mail Sorter
Evri
09.2023 - 12.2023
Disability Support Worker
Candour Care Group
02.2023 - 08.2023
Caregiver
Self-Employed
11.2012 - 06.2023
Booking Representative
Telstra
09.2009 - 10.2012
Hotel Reservations Agent
Aggie Grey's Hotel
10.2008 - 08.2009
Certificate - Passenger Service Agent
PSA
Diploma - Travel And Tourism
TAFE Queensland
High School Diploma -
Wavell State High School