Hi, I’m
Levi D'Monte
Summary
Digital Marketing Student with experience in communications. Strong exposure to implementing overall communications and marketing plans in support of corporate objectives.
Excellent writing, editing and proofreading skills. Employs good judgment and manages projects from beginning to end. Enthusiastic marketing student currently pursuing Bachelor of Business degree. Excited to learn from high-performing and successful team. Possess excellent communication, problem solving and teamwork abilities.
Overview
8
years of professional experience
Work History
McDonald's Victoria
Crew Member
10.2015 - 01.2020
Job overview
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
McDonald's Victoria
Crew Coach
01.2020 - 04.2021
Job overview
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
McDonald's Victoria
Shift Supervisor
04.2021 - 10.2021
Job overview
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Delivered successful training to more than 20 employees during 2 week tenure, educating on successful work processes and productivity strategies.
McDonald's Victoria
Customer Experience Manager
10.2021 - 05.2022
Job overview
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Developed new employees and on-going performance assessment of current employees.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
McDonald's Victoria
Product Quality Manager
05.2022 - Current
Job overview
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Determined quality department standards, practices and procedures.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
- Established and tracked quality department goals and objectives.
- Tracked quality issues with external customers, suppliers and internal restaurant operations.
Education
Swinburne University of TechnologyMelbourne, VIC
Bachelor of Business from Marketing
10.2023
Swinburne University of TechnologyMelbourne, VIC
Diploma of UniLink from Business
01.2020
Skills
- Trend Analysis
- Data Analysis
- Online Copywriting
- Social Media Marketing
- Campaign Development
- Visual Design
- Communications Strategies
- Keyword Research
- Sponsorship Planning
- Team Member Development
- Customer Experience Improvement
- Promotions Programs
References
Jemma Wright | Restaurant Manager Balwyn (October 2022 - Present) | jemmawright5@gmail.com | 0422382730
Alexandra Pizzey | People & Training Supervisor Tander Pty Ltd (November 2015 - Present) | apizzey@live.com | 0400 227 065
Raymond Di Nicolantonio | Supervisor Tander Pty Ltd (October 2015 - Present) | raydinic@gmail.com | 0438405876
Timeline
Product Quality Manager
McDonald's Victoria
05.2022 - Current
Customer Experience Manager
McDonald's Victoria
10.2021 - 05.2022
Shift Supervisor
McDonald's Victoria
04.2021 - 10.2021
Crew Coach
McDonald's Victoria
01.2020 - 04.2021
Crew Member
McDonald's Victoria
10.2015 - 01.2020
Swinburne University of Technology
Bachelor of Business from Marketing
Swinburne University of Technology
Diploma of UniLink from Business