Levi Mace
Newcastle,NSW
Summary
As a dedicated and compassionate support worker with almost 5 years experience, I have developed a deep understanding of the unique challenges faced by individuals with disabilities. My background in providing personalized care and assistance has equipped me with the skills to empower clients and enhance their quality of life. With a strong focus on promoting independence, I have successfully tailored support plans that foster growth and development. I am passionate about advocating for the rights of those I serve, and am committed to creating a safe and inclusive environment that respects each individual's dignity and aspirations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Support Worker
Allambi Care
Charlestown , NSW
03.2020 - Current
- Provide emotional and practical support to vulnerable adults.
- Helps clients establish daily routines that promote independence, such as specific times for meals, chores, and leisure activities.
- Support clients in managing finances and budgeting, ensuring their well-being, and financial stability.
- Conduct household tasks, including cleaning and laundry, to maintain a clean and safe living environment.
- Transport clients to appointments, social events, and other activities as needed.
- Administer medication as prescribed while maintaining accurate records of clients' medication schedules.
- Track client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
- Deliver one-on-one sessions focused on developing communication skills, problem-solving techniques, and self-confidence building.
- Report any incidents or accidents in accordance with company policy and procedures.
- Maintain detailed and confidential client records in compliance with privacy regulations.
- Maintain accurate records of client progress using computer systems or paper files in line with data protection regulations.
- Manage challenging behavior from clients in a calm manner by utilising de-escalation techniques.
- Work with leadership, parents and volunteers to establish clear goals and guidelines for group meetings.
- Facilitate weekly group meetings, listened, offer compassion and supported members.
- Advocate for clients' rights and interests within the community and various institutions.
- Deliver tailored support to clients with diverse needs, including those with physical disabilities, mental health conditions, and learning difficulties.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Developed a positive team environment through strong communication skills and motivational techniques.
Sales Professional
David Jones
Kotara, NSW
11.2017 - 12.2021
- Greeted customers, identified their needs and provided assistance with product selection.
- Maintained a positive relationship with customers through effective communication skills.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
- Operated cash register to process payments from customers accurately and efficiently.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Adhered to all safety regulations when handling hazardous materials such as chemicals or sharp objects.
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
- Supported other departments within the store when needed during busy periods or shortages in staff.
Volunteer
Survivors' R Us
Cardiff, NSW
06.2016 - 06.2017
- Assisted in helping women and children who had suffered from domestic violence by offering affordable food, counseling, and clothing while organising safe accommodation.
- Provided guidance and support to women and children affected by domestic violence, creating a safe and nurturing environment.
- Facilitated support groups and workshops, offering space for survivors to share experiences and build community resilience.
- Educated survivors about their rights, available services, and the resources needed to regain independence and safety.
Delicatessen Assistant
Woolworths
Kotara, NSW
05.2012 - 02.2016
- Greeted customers and provided friendly customer service.
- Maintained inventory of deli products such as meats, cheeses and condiments.
- Stocked shelves with merchandise and rotated product for freshness.
- Ensured that all areas of the store were clean and organized at all times.
- Trained new employees on proper food handling procedures and safety protocols.
- Monitored temperature control equipment to ensure freshness of food items.
- Adhered to all health codes related to food storage, preparation and presentation.
- Maintained a positive attitude while working in a fast-paced environment.
- Performed daily opening and closing duties including setting up displays and cleaning counters.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Communicated effectively with coworkers to ensure smooth operations during peak hours.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Assisted with unloading deliveries from vendors and stocking shelves accordingly.
- Maintained work areas to reduce potential for illness or injury.
Education
High School Diploma -
Kotara High School
Kotara, NSW12-2011
Bachelor of Community Services -
University of New England
Sydney, NSWSkills
- Empathy, compassion, and emotional support
- Daily living assistance
- Teamwork and collaboration
- Excellent time management
- Budgeting and financial management
- Disability awareness
- Time management
Certification
- NDIS Quality and Safeguards Commission Modules - 2024
- Professional Learning Modules, "Be You" - 2024
- Diploma of Community Services - 2022
- Senior first aid certificate 2020 - current
- Working with children's check 2020 - current
- National police check 2020 - current
- Kotara High School, High School Certificate - 2011
Timeline
Support Worker
Allambi Care
03.2020 - Current
Sales Professional
David Jones
11.2017 - 12.2021
Volunteer
Survivors' R Us
06.2016 - 06.2017
Delicatessen Assistant
Woolworths
05.2012 - 02.2016
- NDIS Quality and Safeguards Commission Modules - 2024
- Professional Learning Modules, "Be You" - 2024
- Diploma of Community Services - 2022
- Senior first aid certificate 2020 - current
- Working with children's check 2020 - current
- National police check 2020 - current
- Kotara High School, High School Certificate - 2011
High School Diploma -
Kotara High School
Bachelor of Community Services -
University of New England
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