Levon Sanossian
Summary
I have worked for Kmart for 2 years and currently work at Fantastic Furniture as an Assistant Store Manager. I am highly driven and motivated. I am striving to build myself a career within retail and am gaining as much exposure to compliance and processes as I can.
I am a competent all-rounder who can adjust to any role. I have constantly worked to build my management skills and overall understanding of running a business. In the short term I intend to gain as much experience as a line manager within retail as I can, however long term I strive to move into a state leadership role with greater responsibility.
I endeavour to create the best customer experience possible by implementing a lean way of working whilst still maintaining strong team morale, a safe work environment, and increasing product sales.
I am an encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. I am also dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
Fantastic Furniture
05.2023 - Current
- Assisting the store manager in all areas of daily business operations, human resources, customer service and merchandising.
- Coordinating, monitoring and reporting on daily operations.
- Managing employee schedules, conducting performance reviews and enforcing disciplinary actions.
- Monitoring and maintaining suitable store inventory levels.
- Assisting with the development of new sales and recruitment strategies.
- Ensuring the store environment complies with health and safety regulations.
- Maintaining a clean, organized and aesthetically pleasing store front.
- Resolving customer complaints and concerns in a timely manner.
- Ensuring that store policies and procedures are followed.
- Building, coaching and inspiring the team
- Ensuring plans and strategies are effectively deployed to increase sales
- Implementing strategies to reduce shrinkage and expenses
- Enhancing the overall customer experience
Cyber Security Virtual Internship
ANZ
10.2023 - 11.2023
- Completed a simulation focussed on identifying cybersecurity threats at ANZ
- Investigated e-mails to report suspicious items
- Analysed a Packet Capture file using an open source tool to identify and investigate any potential threats
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Cyber Security Virtual Experience Program
Telstra
10.2023 - 11.2023
- Respond to a malware attack by contacting the appropriate team.
- Analysed the data of the malware to identify how it spreads.
- Utilise the patterns identified to formulate a firewall rule with Python programming language in order to mitigate the malware from spreading.
- Drafted an incident postmortem of the malware attack, covering the details I picked up in the previous task.
Caretaking Store Manager
Fantastic Furniture
07.2023 - 08.2023
- Caretook the Store Manager's position while on leave.
- Working in partnership with the Zone Manager to achieve sales budgets and KPIs within the store.
- Successfully increasing in-store sales and transforming the store budget.
- Engaging with the team in setting store-specific targets and objectives
- Analysing reports and data to identify opportunities to improve performance, optimise resources and reduce business costs
- Producing weekly and monthly reports on sales figures and KPIs and communicating results and business needs with the team
- Fully utilising and developing the skills and capabilities of the individual team members and providing the appropriate coaching, direction, and support to promote the growth of the team.
- Establishing strong and effective communication within the store to build rapport within the team
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
Store Clothing Manager
Kmart
03.2023 - 06.2023
- Assessed merchandise mix to continually broaden and improve assortments.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep the store clean, adequately stocked, and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as stock replenishment needs.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Developed merchandising strategy to efficiently move overstock.
- Proved successful working within tight deadlines and a fast-paced atmosphere.
- Exceeded goals through effective task prioritization and great work ethic.
- First Month of becoming a Clothing Manager my department saw a huge improvement of 13.2% higher in sales than previous years.
Duty Manager
Kmart
06.2022 - 03.2023
- Reporting to the Store Manager, full accountability for the running of the store during evening and night trade
- Leading, coaching and developing the team to meet sales targets, cost control and rostering requirements
- Played a key role in improving safety culture and results for the store
- Communication and information sharing with team members
- Excellent time management and problem-solving skills
- Values that reflect a high level of commitment to ‘safety', always thinking ‘customer' and a belief in constantly motivating the team to ‘reach higher' every day
- The ability to foster strong relationships with team members, peers, customers, and leaders
- Monitored over 30 employees' day-to-day activities and made plans to rectify issues resulting in poor team morale.
Team Leader
Kmart
06.2021 - 06.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- All rounder team member who completed every role in store efficiently
- Built strong relationships with customers through positive attitude and attentive response.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Team Member
Timezone
12.2021 - 05.2022
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Certificate IV Cyber Security -
TAFE
03.2024
Higher School Certificate (HSC) -
Cumberland High School
11.2021
Electrotechnology Certificate II -
Tafe
09.2021
Skills
- Process Improvement
- Strong Business Acumen
- Shift Scheduling
- Staff Training
- Safe Work Practices
- Compliance Adherence
- Business Administration
- Strong Communication Skills
- Strong Leadership
- Exceptional Time Management
- Self-Motivated and Disciplined
- Problem Resolving
Accomplishments
- Supervised team of more than 30 staff members.
- Documented and resolved low Presentation standards and team morale which led to a better team input and a perfect process to improve store.
- Improved NPS status by training team members and providing better customer service.
- NCSS Certificate Completion (National computer science school)
- Personal Best Award 2021 at Cumberland High School.
- School Representative Council (SRS).
- Won Loss Prevention Champion for State NSW at Kmart for reducing shrinkage and attempted fraud in store.
- Team member of the month at Kmart for being an all rounder.
- Grow Together Award at Kmart for progressing impressively in my management career and having a meeting with the CEO and General Manager.
Additional Information
- QUALIFICATIONS:
- P driver's License
- White Card Completed
Languages
Armenian
Native or Bilingual
Arabic
Full Professional
English
Native or Bilingual
Turkish
Elementary
Timeline
Cyber Security Virtual Internship
ANZ
10.2023 - 11.2023
Cyber Security Virtual Experience Program
Telstra
10.2023 - 11.2023
Caretaking Store Manager
Fantastic Furniture
07.2023 - 08.2023
Assistant Store Manager
Fantastic Furniture
05.2023 - Current
Store Clothing Manager
Kmart
03.2023 - 06.2023
Duty Manager
Kmart
06.2022 - 03.2023
Team Member
Timezone
12.2021 - 05.2022
Team Leader
Kmart
06.2021 - 06.2022
Certificate IV Cyber Security -
TAFE
Higher School Certificate (HSC) -
Cumberland High School
Electrotechnology Certificate II -
Tafe
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