Lewa Hani
PO Box 1343,,Vision City, N.C.D
Summary
Dynamic operations leader with a proven track record at PNGTA Welfare Fund, enhancing customer satisfaction and streamlining financial processes. Leveraged problem-solving and team leadership skills to drive organizational improvements, resulting in increased efficiency and employee loyalty. Excelled in operations management and customer service, fostering robust team and client relationships.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Acting Operations Manager
PNGTA Welfare Fund
04.2019 - 02.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with members (teachers)
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Facilitated smooth collaboration between departments through clear communication channels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Finance Officer
PNGTA Welfare Fund
01.2010 - 04.2019
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Optimized cash flow management, ensuring timely payment of invoices and reducing outstanding debts.
- Improved budget planning and forecasting with thorough analysis of historical data and market trends.
- Streamlined financial processes for increased efficiency and accuracy in reporting.
Membership Clerk
PNGTA Welfare Fund
02.2001 - 12.2006
- Collaborated with other departments to ensure seamless integration of member needs within overall organizational goals and strategies.
- Supported organizational growth goals by actively participating in strategic planning meetings focused on increasing membership numbers and overall revenue.
- Coordinated membership events, fostering positive relationships with both current and prospective members.
- Enhanced member satisfaction by promptly addressing inquiries and efficiently resolving issues.
- Managed communication with members through letters, correspondence to keep them informed about upcoming initiatives.
- Identified opportunities for process improvements within the membership department, increasing overall productivity and effectiveness.
General Enquiries Clerk
PNGTA Welfare Fund
03.1998 - 02.2001
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Over the counter customer service satisfaction by promptly answering inquiries and providing accurate information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintained filing system and organized customer documents for easy retrieval of information.
Apprentice
Robert Wong & Associates
01.1997 - 12.1997
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
Education
Advanced Diploma - Accounting
Swinburne University of Technology
Melbourne, VIC12.2009
Diploma - Accounting
Swinburne University of Technology
Melbourne, VIC12.2008
Certificate IV - Accounting
Swinburne University of Technology
Melbourne, VIC12.2007
Certificate III - Accounting
Swinburne University of Technology
Melbourne, VIC06.2007
Clerical Studies - Business
Lae Technical College
Lae, Morobe Provine11.1996
Year 10 - High School
Gerehu High School
Port Moresby12.1995
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Accomplishments
- Promoted to Job Title after Number years with the company.
Affiliations
PNG Australian Alumni
POM Basketball Association
Basketball Federation of PNG
Certification
- Driver's License
- Anti Doping
Additional Information
I have an interest in helping the needy
I volunteer for …
Timeline
Acting Operations Manager
PNGTA Welfare Fund
04.2019 - 02.2024
Finance Officer
PNGTA Welfare Fund
01.2010 - 04.2019
Membership Clerk
PNGTA Welfare Fund
02.2001 - 12.2006
General Enquiries Clerk
PNGTA Welfare Fund
03.1998 - 02.2001
Apprentice
Robert Wong & Associates
01.1997 - 12.1997
- Driver's License
- Anti Doping
Advanced Diploma - Accounting
Swinburne University of Technology
Diploma - Accounting
Swinburne University of Technology
Certificate IV - Accounting
Swinburne University of Technology
Certificate III - Accounting
Swinburne University of Technology
Clerical Studies - Business
Lae Technical College
Year 10 - High School
Gerehu High School
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