Lewis Burton
BROKEN HILL,NSW
Summary
Proven track record in enhancing customer satisfaction and team productivity, notably at McDonald's. Skilled in food safety and exceptional customer service, demonstrated through mentorship and leadership. Achieved employee of the month by leveraging hospitality management and positive demeanour to exceed performance goals. Great restaurant team members with strong background in FOH
(front of the house). Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management.
Overview
3
3
years of professional experience
Work History
McDonalds Kitchen Crew
McDonald's
04.2021 - 08.2022
- Improved overall customer satisfaction through consistent delivery of high-quality meals and exceptional service.
- Increased team productivity through effective communication, delegation of tasks, and motivational leadership strategies.
- Mentored new hires, providing hands-on training in cooking techniques, recipe execution, and sanitation procedures.
- Ensured a safe working environment by strictly adhering to health code regulations and maintaining clean workstations.
Team Member ( Cook, Customer Service)
KFC
08.2022 - 08.2023
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Worked scheduled shifts and remained available to work during coworkers absences, holidays, and busy periods.
Customer Service ( Front of the House)
Kebab House
12.2023 - Current
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
Delivery Driver
Mexican Kitchen
12.2023 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Upheld high standards of professionalism while representing the company during interactions with costumers.
Education
No Degree -
Broken Hill High School
Broken Hill, NSW2022
Skills
- Food safety understanding
- Upselling strategies
- Hospitality Management
- Positive demeanour, attitude and friendly
- Experience with the YMCA facilities and equipment
- Resolved conflicts
- Exceptional customer service resulting in employee of the month
- Handled POS (point of service) system to handle payments up to 10 000
Timeline
Customer Service ( Front of the House)
Kebab House
12.2023 - Current
Delivery Driver
Mexican Kitchen
12.2023 - Current
Team Member ( Cook, Customer Service)
KFC
08.2022 - 08.2023
McDonalds Kitchen Crew
McDonald's
04.2021 - 08.2022
No Degree -
Broken Hill High School
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