Lewis De Gennaro
Wandi,WA
Summary
Dynamic professional with extensive experience in sales and warehouse management at McNaughtans Pty Ltd. Proven ability to enhance customer satisfaction through exceptional service and technical troubleshooting. Skilled in light vehicle repairs and warranty processing, demonstrating strong leadership and operational efficiency. Committed to achieving results and driving business growth.
Overview
11
11
years of professional experience
Work History
Apprenticeship: Certificate III in Light Vehicle Mechanical Technology
Barbagallo Cannington
Cannington, Western Australia
04.2021 - Current
- Carry out all services while complying with workshop manuals.
- Diagnose and repair vehicles needing major and minor work.
- Utilize warehouse software to manage inventory and storage.
- Work efficiently in a team, within a workshop environment.
- Attended training sessions for updates on product changes.
- Checked the vehicle's mileage and determined the necessary belts, fluids, or gasket replacements.
- Researched parts availability from vendors in order to complete repairs efficiently.
Warehouse/Sales Manager
McNaughtans Pty Ltd: Trading as: Piranha Offroad Products
03.2015 - 04.2021
- Promote and sell products and services such as tray, canopies, suspension, battery systems, camper trailers and other 4x4 accessories to existing and prospective customers
- Perform installation and building of canopies, Trays and camper trailers using available products and work within the client’s budget
- Handle email correspondence, telephone and face to face enquiries regarding new products, stock availability, services and warranties
- Manage stock levels including overseas and local ordering systems
- Provide leadership and guidance to employees, delegate tasks and manage staff performance
- Manage warranty claims, address customer queries and resolve issues while delivering excellent customer service
- Participate in trade shows and manage events for the business to improve sales and brand awareness
- Utilise warehouse software to manage inventory and storage, coordinate with logistics and suppliers on a regular basis
- Secure warehouse premises, implement loss prevention plans and report to authorities any conspicuous activities
- Successfully promoted to Warehouse/sales Manager after initially being hired as Installer and moving through the ranks as Training Coordinator and Workshop Manager
Warranty Manager
Cannington RV Centre
02.2015 - 03.2016
- Processed warranty claims filed by clients, prepared insurance quotations and delivered excellent customer service on a daily basis
- Managed bookings for customers to ensure smooth operations and improve on sales opportunities
- Provided leadership to warehouse staff including delegation of tasks, rosters and schedules and performance management
- Performed financial duties such as purchasing, stock control, banking and general accounts
- Handled online sales, managed email correspondence and received phone queries from customers
Sales and Warehouse Assistant
Market Direct Campers
10.2013 - 02.2015
- Performed sales duties such as assistance of customers on the showroom floor, addressing queries and resolving complaints while providing exemplary customer service
- Assisted and processed warranty claims according to policies and procedures in a prompt manner
- Handled financial duties including banking, stock take, purchase orders, stock reordering and interstate stock transfer in an efficient manner
- Provided trailer dispatch and hand over to customers while ensuring complete satisfaction with the delivered product
- Assisted in trailer fit outs including installation of suspension, kitchen, water supply tanks, tents, accessories, fire extinguisher and other safety requirements
- Successfully assisted and contributed to the 2013 and 2014 Camping Show
Education
Certificate IV - Sports Development and Management
South Metropolitan TAFE
Perth, WA01-2014
Certificate of Completion - Year 12
Emmanuel Catholic College
Success, WA10-2013
Skills
- Technical troubleshooting
- Engine repair
- Vehicle inspection
- Vehicle repair
- Customer service
- Warranty processing
- Store Operations
- Management
- Sales
- Warehousing
Licences / Permits
- Driver’s Licence C class
- Driver’s Licence Motorcycle RE class
- Senior First Aid
Attributes
- Strong leadership qualities
- Excellent organisational and time management skills
- Strong communication, interpersonal and liaison skills
- Ability to work well in a team or independently with minimal supervision
- Strong work ethic; reliable and hardworking
- Innovative and creative
References
- Jamie Nicholas, Sales Manager, McNaughtans, 0481 206 052
- Michael Palmer, State Manager, McNaughtans, 0424 135 337
Timeline
Apprenticeship: Certificate III in Light Vehicle Mechanical Technology
Barbagallo Cannington
04.2021 - Current
Warehouse/Sales Manager
McNaughtans Pty Ltd: Trading as: Piranha Offroad Products
03.2015 - 04.2021
Warranty Manager
Cannington RV Centre
02.2015 - 03.2016
Sales and Warehouse Assistant
Market Direct Campers
10.2013 - 02.2015
Certificate IV - Sports Development and Management
South Metropolitan TAFE
Certificate of Completion - Year 12
Emmanuel Catholic College
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