Lewis Hicks
Brisbane,QLD
Summary
Encouraging manager who thrives in a team environment and excels in forming genuine relationships with customers to encourage repeat business, as well as make a genuine, positive impact on the reputation of my employer. Proficient in applying myself to solve problems and determining strategies that align with company goals to improve results over decided time periods.
Overview
4
4
years of professional experience
Work History
Assistant Manager
The Yiros Shop
06.2022 - 08.2023
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reviewed sales and gross profit report to assess company efficiency and determine goals to improve upon results going forward
- Made hiring decisions for the company and ensured prospective employees aligned with company values
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
Crew Person
McDonald's
11.2019 - 12.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Stocked shelves to organize aisles in assigned department.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
High School Diploma -
Marist College Ashgrove
Ashgrove, QLD09.2021
Skills
- Customer Relations
- Managing teams
- Office 365
- Business Planning
- Talent Recruitment and Development
- Staff Management
- Staff Development
Timeline
Assistant Manager
The Yiros Shop
06.2022 - 08.2023
Crew Person
McDonald's
11.2019 - 12.2021
High School Diploma -
Marist College Ashgrove
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