Lewis Lamb

In my current role as Operations Manager for The Lucky Hotel some of my key responsibilities include managing a team of 40+ members of staff during day to day operations of the business inclusive of managing labour productivity ensuring it is kept in line within our budget. I oversee the operations of functions and events hosted in the venue which I also follow up with a post function/event analysis on how to improve. I also ensure the venue is compliant with Liquor and Gaming legislation as well as health and safety.

In June 2022 I moved from the UK to Australia as I was hired as a Duty Manager for Bannisters in Port Stephens. My daily tasks include the day to day services of their tavern, poolside bar and fine dining restaurant adapting my style of service to each. The hotel also boasts 78 hotel rooms as well as a spa. I would also be responsible for functions and activations which ran all year round in all 3 different venues too. I would handle guest relation issues in an appropriate manner to ensure maximum guest satisfaction.

I initially started out as General Manager of one of the groups venues and as Covid-19 hit soon stepped into the groups largest venue, overseeing the pub, restaurant, nightclub and 20 hotel rooms. Even during the pandemic times this turned out to be the venues busiest time. Once the ship was steadied and the group began to grow I moved into the Area Manager position overseeing 12 pubs/hotels within the region. During my time in this position I would be responsible for the opening and setting up of each new venue including hiring and training teams up to scratch as well as setting up accounts and creating relationships with vendors. Within this role I would work with the reservation team to manage bookings and room rates depending on the season. My time here came to an end when I got the opportunity to move overseas.

QSS is a staffing company that employs managers to run bars and restaurants around some of the countries biggest events. My usual posts were at Aintree, Epsom and Twickenham during events such as The Grand National, The Queens Derby and International Rugby games. My responsibilities ranged from setting up newly built bars , training new staff and managing services in high volume crowds. I would ensure all health and safety regulations were enforced and adhered too.