Lewis Reynolds

Production Team Member (November 2015 - October 2017)

• Cross-trained in multiple positions to offer skilled assistance with different parts of production.
• Met or exceeded daily production goals through diligent work ethic and effective teamwork strategies.
• Worked closely with supervisors to address concerns regarding product quality or machine performance issues, proactively seeking solutions.

Production Team Leader (November 2017 - September 2020)

• Provided training to new team members, ensuring consistent performance standards across the team.
• Collaborated with team members to assemble high-quality products on time, meeting customer specifications.
• Minimized production errors through strict attention to detail and quality control measures.
• Promoted a positive workplace culture by fostering open communication, collaboration, and mutual respect among team members.
• Achieved timely production targets by effectively managing time and resources within the team.

Technical Support Specialist (September 2020 - June 2024)

• Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
• Documented support interactions for future reference.
• Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
• Walked individuals through complex troubleshooting tasks.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Aftercare Team Leader (August 2022 - June 2024)

• Mentored new hires, providing guidance to ensure their successful integration into the team.
• Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
• Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
• Conducted regular staff meetings to discuss customer service issues and potential solutions.
• Collaborated with management to develop strategies aimed at improving overall team performance.
• Promoted open communication channels among team members for better alignment on goals and objectives.
• Used CRM/Netsuite to keep records of customer interactions, customer accounts, and file documents.