Lewis Waaka
Brisbane,QLD
Summary
Dynamic and results-driven professional with extensive experience at Logan City Tavern, excelling in customer service and inventory management. Proven ability to enhance customer experiences and foster teamwork, while effectively training staff. Skilled in payment processing and conflict management, consistently delivering exceptional service that strengthens brand reputation.
Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
13
13
years of professional experience
Work History
Bottle Shop and Bar Attendant
Logan City Tavern
03.2016 - Current
- Delivered exceptional customer service, ensuring timely and accurate drink orders.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Assisted in training new staff on operational procedures and customer engagement techniques.
- Managed inventory levels, tracking supplies to minimize waste and optimize stock usage.
- Implemented efficient bartending techniques, improving speed of service during high-demand periods.
- Developed rapport with regular patrons, fostering a welcoming atmosphere that encouraged repeat visits.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and balancing at shift end.
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Checked ID cards and verified bar guests were of legal age.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience
- Strengthened brand reputation by consistently delivering excellent customer service that exceeded expectations.
- Lifted, carried and placed objects weighing up to 40 kilos without assistance.
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
- Maintained neat, clean and professional appearance to meet business dress code policy.
Sandwich Artist
SUBWAY®Restaurants
03.2013 - 01.2016
- Prepared and assembled sandwiches according to customer specifications.
- Maintained cleanliness and organization of food preparation areas.
- Assisted with inventory management and restocking supplies as needed.
- Ensured compliance with food safety regulations and company standards.
- Trained new staff on sandwich preparation techniques and customer service protocols.
- Oversaw daily operations, mentoring team members to improve efficiency and teamwork skills.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Restocked and rotated stock in display case to mitigate stock loss.
- Fostered positive team environment, leading to higher staff satisfaction and lower turnover.
Education
High School Diploma -
Eagleby Learning College
Eagleby, QLD12-2016
Skills
- Customer service
- Alcohol awareness
- Bar equipment operation
- Payment processing
- Inventory management
- Conflict management
- Stock rotation
- Teamwork and collaboration
- Safety awareness
- Clear communication
- Team leadership
- POS system operation
- Employee training
- Problem-solving
Timeline
Bottle Shop and Bar Attendant
Logan City Tavern
03.2016 - Current
Sandwich Artist
SUBWAY®Restaurants
03.2013 - 01.2016
High School Diploma -
Eagleby Learning College