Lewis Sheppard
Sunshine Coast,QLD
Summary
Hardworking Traffic Control Supervisor as well as Security Officer on the weekends, with excellent team management skills in fast-paced settings. Expertise in employee motivation to optimize resources. Displaying sharp organization, time management, and communication skills. Bringing many years of experience in public interactions and high-quality customer service.
Overview
8
8
years of professional experience
Work History
Traffic Control Supervisor
Schramm Group
Sunshine Coast, Qld
09.2018 - Current
- Organized and supervised the work of a team of traffic controllers.
- Assisted in training new employees on proper procedures for setting up detours and barricades.
- Reviewed daily reports from traffic controllers regarding incident management and road closures.
- Ensured compliance with applicable laws, regulations and guidelines related to traffic control.
- Developed solutions to enhance vehicular flow and safety by analyzing traffic data.
- Consulted to coordinate field training on and off job sites.
- Facilitated communication between contractors, vendors, suppliers, subcontractors and other relevant parties involved in the project.
- Resolved conflicts between contractors, drivers, pedestrians and other stakeholders.
- Drafted written reports summarizing activities completed by traffic control personnel.
- Monitored safety requirements, PPE usage and compliance with company standards for team of traffic control technicians.
- Conducted regular inspections to ensure that safety protocols were followed onsite.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Security Officer
Qsec Group
Sunshine Coast, Qld
03.2017 - Current
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Provided escorts for visitors as needed throughout the facility.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Provided friendly and professional assistance to employees, visitors and customers.
- Monitored CCTV systems to ensure safety and security of premises.
- Documented security-related situations and submitted in-depth reports to superiors.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Patrolled crowds during events to preserve order and promote security.
- Assisted in the development and implementation of security policies and procedures.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Overton Grange High School
London, England09-2003
Skills
- Traffic management
- Incident reporting
- Employee training
- Regulatory compliance
- Safety inspections
- Customer service
- Conflict resolution
- Team leadership
- Problem solving
- Time management
- Written communication
- Team building
Affiliations
Married and father of two amazing children
Traveling the world
BJJ student
Accomplishments
- Great Britain Inline Hockey Team
- Semi-professional ice hockey player
References
References available upon request.
Timeline
Traffic Control Supervisor
Schramm Group
09.2018 - Current
Security Officer
Qsec Group
03.2017 - Current
High School Diploma -
Overton Grange High School
Similar Profiles
Lachlan SmithLachlan Smith
Traffic Controller at Schramm GroupTraffic Controller at Schramm Group
Nathan StandleyNathan Standley
Traffic Control Supervisor at Schramm GroupTraffic Control Supervisor at Schramm Group
Matthew SchrammMatthew Schramm
Farm Laborer at Schramm FarmsFarm Laborer at Schramm Farms