Lex Chong
105/304 Waymouth St, Adelaide,SA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication and as a Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
10
10
years of professional experience
Work History
Customer Service Sales Representative
Digi
03.2014 - 02.2017
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Assisted in the development of new sales strategies, resulting in increased conversion rates among potential buyers.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Front Desk
The Voice Karaoke
01.2020 - 02.2021
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined front desk operations for improved efficiency and guest experience.
- Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Managed reservations system effectively, minimizing mix-ups and overbookings.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Cashier
Sushi Hub
02.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
Education
High School Diploma -
Maktab Nasional
Malaysia12.2012
No Degree - Animation And Special Effects
Sabah Institut of Art
Malaysia12.2014
Bachelor of Architectural Design - Architecure Design
University of Adelaide
Adelaide, SA12.2022
Skills
- Excellent Customer Service
- Documentation on day-to-day activities
- Front Desk Management
- Customer service excellence
- Excellent Communication
- Incoming Call Management
- Live chat support
- Task Prioritization
Accomplishments
- Achieved excellent result through effectively helping with managing club members to organize activities during a festival.
Languages
English
Native or Bilingual
Chinese (Mandarin)
Professional Working
Malay
Native or Bilingual
Chinese (Cantonese)
Professional Working
Indonesian
Professional Working
Japanese
Limited Working
Timeline
Cashier
Sushi Hub
02.2023 - Current
Front Desk
The Voice Karaoke
01.2020 - 02.2021
Customer Service Sales Representative
Digi
03.2014 - 02.2017
High School Diploma -
Maktab Nasional
No Degree - Animation And Special Effects
Sabah Institut of Art
Bachelor of Architectural Design - Architecure Design
University of Adelaide
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