Lex Chong
105/304 Waymouth St, Adelaide,SA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication and as a Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
10
10
years of professional experience
Work History
Customer Service Sales Representative
Digi
Malaysia
03.2014 - 02.2017
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Assisted in the development of new sales strategies, resulting in increased conversion rates among potential buyers.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Front Desk
The Voice Karaoke
Glenelg, SA
01.2020 - 02.2021
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined front desk operations for improved efficiency and guest experience.
- Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Managed reservations system effectively, minimizing mix-ups and overbookings.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Cashier
Sushi Hub
Ingle Farm, SA
02.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
Education
High School Diploma -
Maktab Nasional
Malaysia12.2012
No Degree - Animation And Special Effects
Sabah Institut of Art
Malaysia12.2014
Bachelor of Architectural Design - Architecure Design
University of Adelaide
Adelaide, SA12.2022
Skills
- Excellent Customer Service
- Documentation on day-to-day activities
- Front Desk Management
- Customer service excellence
- Excellent Communication
- Incoming Call Management
- Live chat support
- Task Prioritization
Accomplishments
- Achieved excellent result through effectively helping with managing club members to organize activities during a festival.
Languages
English
Native or Bilingual
Chinese (Mandarin)
Professional Working
Malay
Native or Bilingual
Chinese (Cantonese)
Professional Working
Indonesian
Professional Working
Japanese
Limited Working
Timeline
Cashier
Sushi Hub
02.2023 - Current
Front Desk
The Voice Karaoke
01.2020 - 02.2021
Customer Service Sales Representative
Digi
03.2014 - 02.2017
High School Diploma -
Maktab Nasional
No Degree - Animation And Special Effects
Sabah Institut of Art
Bachelor of Architectural Design - Architecure Design
University of Adelaide