Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Lexee Kittle

Hervey Bay,QLD

Summary

Sales and customer service professional that has years of management experience beyond my years. As a young dedicated manager, I am seeking to take my talents and attributes further in a different industry. I am a hard working, dedicated and customer service orientated individual and have no issues discussing concerns, policies or procedures to a vast range of the community. I am able to successfully work individual as well as manage and be a part of a team.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Best & Less
Maryborough, QLD
06.2022 - Current
  • Provided training to new employees on company policies and procedures.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Dealing with customers conflicts and dissatisfaction via phone and in person.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Manage a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Undertaking employee disputes and sorting them out in an efficient and timely manner

Retail Sales Associate

Best & Less
Hervey Bay
06.2019 - 06.2022
  • Assisted customers with finding the right product for their needs.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Greeted customers upon entering the store and provided assistance.
  • Demonstrated knowledge of store products and services.

Education

Diploma of Business -

Queensland TAFE
QLD
11-2023

High School Diploma -

Riverside Christian
Maryborough, QLD
11-2021

Skills

  • Fast Learner
  • Order Processing
  • Money Handling
  • Loss Prevention
  • Regulatory Compliance
  • Customer Service
  • Willing to learn
  • Flexible Schedule
  • Teamwork
  • Dispute Mediation
  • Retail Sales
  • Policy and Procedure Adherence
  • Teamwork and Collaboration
  • Product Merchandising
  • Sales expertise
  • Time Management
  • Customer Engagement
  • Customer Assistance

Affiliations

Normanton Experience. In 2021, I was chosen to visit and communicate with an indigenous community for 2 weeks and understand and improve some of their situations whether this be at home school or personal reasons. This experience has taught me how to handle delicate situations and also how to help others grow and thrive within themselves and their community.

Accomplishments

  • First Aid and CPR certified
  • Certificate in Manage disrespectful, aggressive or abusive customers.

Certification

  • Manual Australian Open License

References

References available upon request.

Timeline

Assistant Store Manager

Best & Less
06.2022 - Current

Retail Sales Associate

Best & Less
06.2019 - 06.2022

Diploma of Business -

Queensland TAFE

High School Diploma -

Riverside Christian

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Lexee Kittle