Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Lexi Chapman

Geraldton,Australia

Summary

Motivated Health and safety trainee with a wide range of experience in the logistics industry. Developed strong problem-solving skills and adaptability through previous roles. Demonstrated ability to quickly learn new processes, systems and necessary skills for professional growth. Impact made includes efficiency enhancements and improved team collaboration across departments.

Overview

9
9
years of professional experience

Work History

Trainee Health and Safety Advisor

Qube Bulk
Geraldton, Australia
05.2023 - 03.2025
  • Supported the Health and Safety team in fostering a culture of safety and continuous improvement across bulk logistics operations.
  • Overlooked and assisted with the onboarding process, which included booking pre-employment medicals, processing completed medicals, and conducting random drug and alcohol testing.
  • Assisted in the coordination and implementation of safety training programs and inductions.
  • Overlooked and reported the company's KPIs to management, running a monthly safety report of all incidents, injuries, and corrective actions outstanding.
  • Conducted incident investigations and contributed to corrective action planning through the ICAM method.
  • Monitored corrective actions across the Midwest region to ensure KPI's were being met, and no further incidents occurred.
  • I participated in toolbox talks and contributed to the content of safety meetings.
  • Maintained records for audits, incidents, and compliance reporting.
  • Traveled to different sites in the Midwest region for audits, supervisor training in internal programs and processes, promoting safety in the workplace, and investigating any incidents for operational improvement.
  • Supported the team in WHS policy development and internal communications.

Client Services Officer

Next Health Group
Perth, Australia
05.2019 - 03.2023
  • Reported to the General Manager and supported clients with arranging suitable appointments with Next Health's specialist consultant team.
  • Responding to scheduling requirements and changes as necessary
  • Liaising with clients to plan and implement the provision of agreed services to meet client requirements
  • Preparing complete medical files to ensure that scheduled appointments can be completed
  • Providing administrative and operational support to the consultant practitioner as necessary
  • Providing information and advice to clients, or prospective clients
  • Undertaking other tasks assigned to the Client Services division, including reception duties
  • Establishing and maintaining effective relationships with clients, consultants and other key stakeholders

Team Member

Zambreros
Geraldton, Australia
02.2017 - 01.2019
  • Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Served orders to customers at windows, counters and tables.
  • Trained new team members using approved training materials and information.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Uphold high standards of productivity and quality in operations.

Customer Service Cashier

Priceline
Geraldton, Australia
06.2016 - 01.2017
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Informed customers of in-store promotions or pricing specials.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Answered phone calls to assist customers with questions and orders.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Built and maintained productive relationships with employees.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers promptly and responded to questions.

Education

High School Diploma - Certificate II in Sport and Recreation

Geraldton Senior College
Geraldton, WA
10.2018

Skills

  • Customer service
  • Oral communication
  • Written communication
  • Interpersonal communication
  • Ability to work independently
  • Ability to work in a group environment
  • Positive approach
  • Enthusiastic
  • Friendly
  • Helpful
  • Prioritisation skills
  • Flexibility
  • Computer literacy
  • Proficiency in Microsoft Office
  • Experience in Microsoft Teams
  • Experience in Zoom meetings
  • ICAM investigation analysis
  • Experience with INX software
  • Risk assessment
  • Data analysis
  • KPI reporting

Accomplishments

  • 2024, Promoted from a health and safety administrator to a trainee health and safety advisor and commenced studies
  • 2022, Promoted to regional role in client services team, supporting specialist operations across regional WA
  • 2018, Faction Captain at Geraldton Senior College
  • 2018, State League Netball Captain

References

  • Annie Court - Health and safety Superintendent, Qube Bulk Midwest - 0439 316 277
  • Stuart Eyre - Logistics Superintendent, Qube Bulk Midwest - 0419 524 850
  • Melissa Hood - Training Coordinator, Qube Bulk Midwest - 0436 961 820

Timeline

Trainee Health and Safety Advisor

Qube Bulk
05.2023 - 03.2025

Client Services Officer

Next Health Group
05.2019 - 03.2023

Team Member

Zambreros
02.2017 - 01.2019

Customer Service Cashier

Priceline
06.2016 - 01.2017

High School Diploma - Certificate II in Sport and Recreation

Geraldton Senior College

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