Lexi Dang
Noble Park,VIC
Summary
As an experienced Operations Officer, I bring a proactive and strategic approach to managing childcare campus operations. I specialize in providing operational support and guidance to multiple campuses, implementing initiatives to enhance efficiency and service quality. With a strong background in compliance, administrative leadership, and stakeholder engagement, I excel in optimizing processes and ensuring high standards of care. My commitment to best practices and data-driven decision-making drives my ability to support teams, foster growth, and deliver exceptional outcomes across campus operations.
Overview
5
5
years of professional experience
Work History
Operations Officer
Only About Children
11.2023 - Current
- Providing operational guidance and support to campuses which require assistance, contributing to the implementation of operational initiatives.
- Fulfilling Nominated Supervisor responsibilities, providing best practice advice across campus operations.
Campus Support Officer
Only About Children
10.2022 - 11.2023
- Overseeing reception operations, including the management of inbound communications, ensuring high standards of professionalism and responsiveness in handling phone and email inquiries.
- Ensuring the accuracy and compliance of children's records and allergy documentation through regular audits and proactive maintenance.
- Managing procurement processes and inventory control to ensure timely ordering and availability of campus supplies, supporting smooth daily operations.
- Leveraging campus management systems like QikKids, CRM, and ENTO to enhance operational effectiveness and data-driven decision-making.
- Providing leadership in campus operations by taking responsibility for opening and closing procedures, as well as facilitating tours and promoting the campus to prospective families.
Educational Leader
Mayfield Childcare Limited
01.2022 - 09.2022
- Work alongside the Educators within the centre to observe practice, review and continuously improve educational programs on offer to children
- Develop the educator team's understanding of child development and other relevant early years content knowledge
- Support the application and use of the Early Years Learning Framework or an approved learning framework
Lead Educator
Discovery Tree Early Learning Centre
01.2021 - 01.2022
- Developing educational program which is appropriate with the individual needs and interest of the children
- Delegating tasks and supervising activities of co-working educators
- Supporting children's families by sharing relevant records and communicating children's developmental needs (in person & telecommunication: Storypark & Xplor)
- Undertaking administrative duties like maintaining children's record and preparing teaching programs
- Coordinating with the director, educators and families in implementing children's educational programs
- Ensuring the policies of the centre are implemented in providing appropriate care and educational programs for children
Assistant Educator
Discovery Tree Early Learning Centre
07.2019 - 01.2021
- Led group activities (prepared and read stories, directed games and art activities
- Supervised play indoors and outdoors
- Followed all required classroom safety procedures
- Provided supervision and care for children while initiating positive measures to control behavior
- Prepare observations, learning stories, daily reflections and relevant documentation to reflect children's learning journeys
Education
Bachelor of Education - BEd - Early Childhood and Primary Teaching
RMIT University
02.2021
Foundation degree -
Monash College
02.2017
Skills
- Operational Efficiency
- Workforce Planning
- Budget Management
- Business Administration
- Leadership training
- Cost-reduction strategies
Languages
English
Vietnamese
Timeline
Operations Officer
Only About Children
11.2023 - Current
Campus Support Officer
Only About Children
10.2022 - 11.2023
Educational Leader
Mayfield Childcare Limited
01.2022 - 09.2022
Lead Educator
Discovery Tree Early Learning Centre
01.2021 - 01.2022
Assistant Educator
Discovery Tree Early Learning Centre
07.2019 - 01.2021
Foundation degree -
Monash College
Bachelor of Education - BEd - Early Childhood and Primary Teaching
RMIT University
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