Lexi Stroh

Work History

Front of House Employee

Cafe Bliss

12.2022 - 03.2025

Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
Performed opening and closing duties, ensuring the restaurant was ready for operations each day.
Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Contributed to team efficiency by completing side work tasks during downtime periods.
Established welcoming atmosphere by greeting each guest warmly.
Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
Reset tables between guests by restocking low items and wiping down surfaces.
Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
Increased guest return rate through personable interactions and genuine interest in their dining preferences.
Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.

Owner

Lexie's Coffee Limited

06.2021 - 12.2022

Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Promoted business via social media to generate leads and maximize brand identity.
Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.

Barista

The Diner

02.2019 - 06.2021

Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
Maintained a clean and organized workspace for optimal productivity and safety.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Maintained regular and consistent attendance and punctuality.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.

Construction Labourer

Schenk Ltd

06.2018 - 02.2019

Brought materials and tools from trucks and storage facilities to work site locations.
Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
Worked independently in fast-paced environment while meeting productivity and quality expectations.
Promoted a positive work environment by cooperating and demonstrating strong work ethic at all times.
Gathered waste and trash from job sites for to keep areas clean and organized.
Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Conducted daily site inspections to identify potential safety hazards.
Observed safety regulations on job sites to minimize accidents.

Bar Manager

Lovelock's Sports Bar

01.2012 - 11.2017

Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Closed out cash register and prepared cashier report at close of business.
Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
Mentored and trained staff members to ensure exceptional customer service standards.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Strategised plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.

Bar Waiter

Lifeboat Tavern

01.2011 - 01.2012

Maintained clean and organized bar area.
Served alcoholic and non-alcoholic beverages in bar environment.
Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
Communicated with guests to record orders and assess needs.
Assisted in inventory management, tracking stock levels, and ordering supplies as needed.
Anticipated guest needs and provided proactive service.
Maintained a positive, professional demeanour even during high-pressure situations, promoting a team-oriented work environment.

Summary

Overview

Work History

Front of House Employee

Owner

Barista

Construction Labourer

Bar Manager

Bar Waiter

Education

Completed High School NZ Year 13 -

Skills

Hobbies and Interests

Interests

Timeline

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