Lexie Li
Melbourne,VIC
Summary
A passionate individual with an interest in customer service. My experience in marketing provided me with a unique perspective and a robust set of problem-solving and teamwork skills. An enthusiast of strategic decision-making, I am also can speak both English and Chinese. Always eager to learn and contribute, I look forward to working collaboratively with the team, leveraging my skills, and gaining new insights.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Student Consultant
Monitor Deloitte
07.2023 - 10.2023
- Collaborated with teams to define, strategise, and implement marketing strategies.
- Organized and analyzed primary and secondary research to understand industry, market and company trends.
- Set specific goals for projects to measure progress and evaluate end results.
- Worked with team members to promote great customer service and a pleasant work environment.
- Analyzed key performance indicators to identify effective strategies to support client demand.
FBE Student Ambassador
The University Of Melbourne
01.2023 - 10.2023
- Answered questions from visitors and potential students about university life.
- Interacted with university and prospective students and parents during tours and student visit days, answering questions, and providing insight.
- Developed in-depth knowledge of university resources and services and promoted to prospective students.
- Led campus tours for prospective students every semester.
- Collaborated with other departments to promote student engagement.
- Represented university interests and values at various campus events and activities.
Research Project Leader
Unimelb Business Ethics Subject
03.2023 - 06.2023
- Explained study protocol to participants and scheduled interviews with various non-profit organizations.
- Communicated with key stakeholders to determine project requirements and objectives.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our project.
- Demonstrated leadership by making improvements to work processes and helping other team members.
- Prioritized and organized tasks to efficiently accomplish service goals.
Staff Writer
David's Hotpot
12.2022 - 03.2023
- Met incoming customers pleasantly and offered support and service.
- Responded to customer queries and complaints to promote overall satisfaction.
- Completed regular and thorough cleaning of equipment, floors and furniture.
- Built and maintained working relationships with peers and upper management.
- Managed safe and efficient serving of customer foods.
- Collected and coded various documents to prepare for filing, storage and processing.
- Maintained positive working relationships with fellow staff and management.
- Identified the needs of customers promptly and efficiently.
Front of House Team Member
Mo Cafe
06.2022 - 12.2022
- Explained menu items, took orders and delivered food courses according to instructions.
- Welcomed each patron warmly, opened the door and engaged guests to learn how to best serve needs.
- Delivered guest orders to correct tables or take-out counter.
- Greeted and talked pleasantly with customers to promote a positive image for business.
- Chopped ingredients and prepped food items ahead of lunchtime and lunch rush periods.
Education
Bachelor of Commerce - Marketing
The University of Melbourne
Melbourne, VIC12.2023
Skills
- Interpersonal Communication
- Problem Resolution
- Networking
- Public Speaking
- Team Management
- Teamwork and Collaboration
- Conflict Resolution
Certification
- Working With Children Check-2023
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
Student Consultant
Monitor Deloitte
07.2023 - 10.2023
Research Project Leader
Unimelb Business Ethics Subject
03.2023 - 06.2023
FBE Student Ambassador
The University Of Melbourne
01.2023 - 10.2023
Staff Writer
David's Hotpot
12.2022 - 03.2023
Front of House Team Member
Mo Cafe
06.2022 - 12.2022
Bachelor of Commerce - Marketing
The University of Melbourne
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