Summary
Overview
Work History
Education
Skills
Timeline
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Lexie Switzer

Burpengary East

Summary

Dynamic and organized professional with proven customer/client relations skills, honed at Burpengary Community Club. Adept at streamlining operations and enhancing guest satisfaction through effective communication and upselling techniques. Strong time management and data entry abilities, ensuring efficient front desk operations and a welcoming environment for all visitors.

Overview

5
5
years of professional experience

Work History

Receptionist/Bar Gaming Attendant

Burpengary Community Club
09.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Upselling customers on raffles and informing them on how to enter into club promotions.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Reported concerns, broken machines, and out-of-order games to supervisor.
  • Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
  • Improved overall guest satisfaction by offering personalized assistance during their visits to the gaming floor.
  • Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Upsell club memberships to new customers and inform them on the benefits that they should take advantage of.

Swim Instructor

Aquatic Achievers
02.2022 - 08.2023
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Maintained control and safety of class and kept children in flotation always within arm's reach.
  • Collaborated with other instructors to develop innovative teaching methods for improved student outcomes.
  • Facilitated teamwork among students during group exercises, promoting peer support as a valuable component of skill development.

Receptionist

Conveyancing Services
03.2020 - 07.2022
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanour and excellent interpersonal skills.
  • Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Enhanced visitor experience by providing detailed information and assistance as needed.

Education

High School Diploma -

Murrumba Downs State Secondary Collage
Murrumba Downs 4503

Bachelor of Science - Psychology

University of The Sunshine Coast
Sunshine Coast, QLD
11-2028

Bachelor of Science - Education

University of The Sunshine Coast
Sunshine Coast, QLD
11-2028

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry

Timeline

Receptionist/Bar Gaming Attendant

Burpengary Community Club
09.2023 - Current

Swim Instructor

Aquatic Achievers
02.2022 - 08.2023

Receptionist

Conveyancing Services
03.2020 - 07.2022

High School Diploma -

Murrumba Downs State Secondary Collage

Bachelor of Science - Psychology

University of The Sunshine Coast

Bachelor of Science - Education

University of The Sunshine Coast

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Lexie Switzer