LEXUS SHIANNE
Goolwa
Summary
I am 25 years of age, and take pride in my neat and clean appearance and consider myself to be an honest, loyal, driven, passionate, diligent and enthusiastic worker, who is keen to take on board constructive feedback as well as implement new ideas. Eager to take on new and challenging tasks and acquire a variety of skills. I offer hard, reliable, bubbly, people friendly, motivated, and passionate work. As an individual I enjoy working with others and strive on team based instructions, completing tasks that have been assigned, giving direction, leading by example and maintaining a high quality in my personal work ethic. I believe I have strong communication skills and that I am capable of undertaking further learning for you to gain an excellent team member and for myself to gain a career in this industry for the long term. I find myself to be organized and a dependable candidate successful at managing multiple priorities with a positive attitude, and the willingness to take on added responsibilities to meet goals.
Overview
14
14
years of professional experience
Work History
FOH Team Member
Motherduck
09.2023 - 11.2023
- Managed open and closing of restaurant daily, with/ without supervision.
- Warmly welcoming customers, informing them of new specials or items.
- Ordering of inventory and dealing with stocktake.
- Upholding a neat and tidy work space.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Utilized POS system to receive and process food and beverage orders.
- Answered customers' questions, recommended items, and recorded order information.
- Worked flexible schedule and extra shifts to meet business needs.
- Completed transactions, exchanges and returns to support payment processing.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
FOH Team Member
Corio Hotel
04.2023 - 09.2023
- Established welcoming atmosphere by greeting each guest warmly.
- Utilized POS system to receive and process food and beverage orders.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Distributed food to waiters and waitresses to serve to customers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained clean, safe work area in accordance with regulatory and organizational guidelines.
- Completed transactions, exchanges and returns to support payment processing.
- Worked flexible schedule and extra shifts to meet business needs.
- Upsold additional products and services to customers, increasing revenue.
- Communicated inventory needs and customer requests to supervisor to streamline operations.
- Processed cash, credit and touch-less transactions to fulfill customer orders.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
- Assisted with ticket redemption and provided prize selection to customers.
- Conducted routine rounds through game room floor to check and test games.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Front of House Employee
Whalers Seaside Dining
08.2022 - 05.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
FOH Supervisor
Thunderbird
06.2021 - 08.2022
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Addressed guest concerns and resolved all issues to guest's satisfaction.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Resolved guests complaints while maintaining positive customer environment.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained positive team environment by encouraging teamwork and respect.
- Demonstrated leadership by keeping up with cleanliness, organization and delegating roles to employees.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Collaborated with chefs to create seasonal menus and promotional offers.
- Planned and executed promotions and special events in close collaboration with management.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Retail Assistant
Suzanne Grae
04.2011 - 05.2011
- Assisted with facilities maintenance needs, including basic cleaning, display stock on racks and greeting Customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Dairy Farm Hand
Tooperang Dairy
03.2010 - 05.2010
- Conducted daily exercises for more than 30 animals under care in a team based environment, followed and used correct strategies.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Herded livestock using horses or ranch ATVs.
- Rotated animals between grazing areas to provide enough access to food.
Education
Certificate - Emergency First Aid Response
TAFE SA
Certificate - Safe Environments for Children and Young People
TAFE SA
01.2021
Certificate 3 - Early Childhood Education and care
TAFE SA
Certificate III - Business (Medical Administration)
Alffie
Southbank, VIC06-2025
Skills
- Great Communicator
- Quick to learn
- Punctual and Reliable
- First Aid/ CPR
- Customer Service
- Critical Thinking
- Decision-making
- Alcoholic Beverage Service
- Accurate Cash Control
- Alcohol and Beverage service
- Billing and Payment processing
- Operational Efficiency
- Staff Training/ Delegation
- POS Inventory System Operation
- Adaptable and Flexible
- Conflict and Complaint Resolution
- Dependable and Responsible
- Coffee machinery
- Timesheet Organization
- Phone etiquette
- Complaint handling
- Building rapport
- Active listening
- Teamwork and collaboration
Timeline
FOH Team Member
Motherduck
09.2023 - 11.2023
FOH Team Member
Corio Hotel
04.2023 - 09.2023
Front of House Employee
Whalers Seaside Dining
08.2022 - 05.2023
FOH Supervisor
Thunderbird
06.2021 - 08.2022
Retail Assistant
Suzanne Grae
04.2011 - 05.2011
Dairy Farm Hand
Tooperang Dairy
03.2010 - 05.2010
Certificate - Safe Environments for Children and Young People
TAFE SA
Certificate 3 - Early Childhood Education and care
TAFE SA
Certificate - Emergency First Aid Response
TAFE SA
Certificate III - Business (Medical Administration)
Alffie
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