Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lexus Wade

Gold Coast,QLD

Summary

Driven and motivated shift leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating fun, goal oriented and rewarding work environment for all staff. Extensive experience in training new employees ensuring they feel welcome, whilst being diligent and meeting goals and exceeding customer service expectations.

Overview

3
3
years of professional experience

Work History

Food Committee

Taco Bell
09.2021 - Current
  • Controlled food portioning in store.
  • Educated employees on the importance of food portioning and appropriate usage of ingredients.
  • Reviewed discrepancy's and strategised how to minimise over consumption.
  • Completed daily stock counts.

Safety Champion

Taco Bell
02.2021 - Current

A title I obtained whilst working at Taco Bell:

  • Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
  • Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
  • Inspected worksites, practices, and gear for compliance with established safety standards.
  • Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
  • Recognized, documented, and advised on removal of hazards.
  • Inspected facilities for adherence to fire, hazard, and safety guidelines.
  • Provided guidance and resources to employees to maintain safety procedures and enhance protection.
  • Communicated emergency response plans and drills to increase preparedness and address issues promptly.
  • Conducted periodic compliance audits and reviews to identify areas of improvement.

Fast Food Shift Leader

Taco Bell - Collins Foods
09.2020 - Current
  • Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
  • Led and directed team members on effective methods, operations, and procedures.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Communicated and negotiated with various vendors to obtain necessary inventory.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
  • Trained newly hired employees on routine tasks and customer service.
  • Processed orders on POS system and accepted cash and charge payments.

Education

Bachelor of Business - Marketing

Queensland University of Technology
Brisbane, QLD
11.2025

High School Diploma -

St Hilda's School
Southport, QLD
11.2022

Diploma of Business -

Barrington College
Gold Coast, QLD
09.2022

Skills

  • Hiring and Training
  • Inspection Preparations
  • Regulatory Compliance
  • Investigating Complaints
  • Food Production Management
  • Operations and Procedural Knowledge
  • Employee Schedule Management
  • Customer Loyalty
  • Strategic Goals
  • Shift Management
  • Conflict Resolution Techniques
  • Supply Ordering and Management
  • Employee Performance Evaluations
  • Inventory Control
  • Counting Money
  • POS Terminal Operation

Timeline

Food Committee

Taco Bell
09.2021 - Current

Safety Champion

Taco Bell
02.2021 - Current

Fast Food Shift Leader

Taco Bell - Collins Foods
09.2020 - Current

Bachelor of Business - Marketing

Queensland University of Technology

High School Diploma -

St Hilda's School

Diploma of Business -

Barrington College
Lexus Wade