Summary
Overview
Work History
Education
Skills
Timeline
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Lexy-Louise Langridge

Central Coast,NSW

Summary

As a small cleaning business owner, i have a wide range of responsibilities that are crucial for the smooth operations and success of the business.

I ensure that cleaning standards are met and clients are satisfied with the service provided.

This includes scheduling jobs, maintaining a strong client base, sending quotes and invoices, quality control and so much more.

Having previous experience in sales and customer service, i have mastered the art of engaging with clients. this involves actively listening to their needs, providing specific solutions, and building strong relationships that foster loyalty.

I understand the importance of effective communication and strive to create a positive experience for every customer.

My ability to handle inquiries and resolve issues efficiently has contributed to the high level of customer satisfaction i maintain.

Overview

3
3
years of professional experience

Work History

Bartender/Restaurant Waiter

johnny tapas
Norah Head , Nsw
09.2024 - Current
  • Greeted guests with friendliness and professionalism.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Provided food and drink suggestions to customers based on their preferences.
  • Assisted in setting up the bar after every shift.
  • Stocked ice bins and coolers as needed throughout shift.
  • Handing cash transactions accordingly, so there are no discrepancies at the end of each shift.
  • Developing good working relationships with employees through good communication.
  • Effectively multitasked within fast-paced environment.
  • Taking bookings over the phone, and making sure bookings are accurate.

Cleaning Business Owner

Five star cleaning solutions
Central Coast, Nsw
08.2023 - Current
  • Handling all administrative duties.
  • Scheduling in clients, customer service, quotes, and invoicing.
  • Keeping financial records up to date and managing budgets to ensure profit.
  • Marketing strategies such as, managing customer outreach to increase business visibility.
  • social media campaigns and local advertising.
  • cleaning responsibilities
  • Ensuring a high standard of cleanliness and customer satisfaction.
  • Re stocking products and maintain organization throughout the service.
  • Implementing cleaning protocols and safety procedures.

Sales and Design Consultant

Highgrove bathrooms
Gosford , Nsw
06.2022 - 06.2024
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices, and warranty to ensure customers' needs.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Working with other team members to achieve group targets.
  • Helping to train and mentor new sales employees to ensure success in their roles.
  • Established relationships with new clients, while maintaining strong relations with existing customers.
  • Maintained up-to-date inventory records and logs.
  • Resolved discrepancies between physical stock count and computer system reports.
  • Maintained a safe and orderly workspace to prevent accidents and injuries.
  • Sending invoices and processed payments from customers in accordance with company policies and procedures.
  • Customizing design plans, including layout, color schemes, and products that fit in with client visions and functionality.

Lead Generator

smile telemarketing- Optus business
Tuggerah , Nsw
01.2022 - 06.2022
  • Created and maintained a database of leads for follow-up by sales team.
  • Made a number of outbound and inbound calls per day.
  • I explained products, prices, and packages, as well as answered questions and addressed any concerns for customers.
  • Set up appointments with interested customers according to schedule availability.
  • Developed effective scripts for making cold calls, managing conversations, and overcoming objections.
  • Analyzed customer needs and recommended appropriate plans and services.
  • Delivered scripted conversations to customers, reached via manual and automatic dialing systems.
  • Established relationships with prospects by following up on leads in a timely manner.
  • Achieved established sales targets by generating new customer accounts.
  • Developed new leads each day at or above quotas.

Education

Year 9 -

Tumbi Umbi Campus
Central Coast, NSW
12-2015

Skills

  • Customer service expertise
  • Complex Problem-solving
  • Outgoing personality
  • Highly reliable
  • Engaging personality
  • Cash and credit transactions
  • Excellent communication skills
  • Sales strategies
  • Problem-solving
  • Scripted calls
  • Outbound calling
  • Data entry
  • Email and telephone etiquette
  • Kitchen support
  • Allergy awareness
  • Scheduling
  • Social media outreach
  • Attention to detail
  • Exceptional time management
  • Quality control
  • Chemical handling
  • Multitasking and organization
  • Expense tracking
  • Cleaning techniques

Timeline

Bartender/Restaurant Waiter

johnny tapas
09.2024 - Current

Cleaning Business Owner

Five star cleaning solutions
08.2023 - Current

Sales and Design Consultant

Highgrove bathrooms
06.2022 - 06.2024

Lead Generator

smile telemarketing- Optus business
01.2022 - 06.2022

Year 9 -

Tumbi Umbi Campus

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Lexy-Louise Langridge