Leyda Diaz
Drummoyne
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Hotel Front Desk Supervisor
Veriu Central
2023.07 - Current
- Assisted guests with special requests or needs, providing personalized service that exceeded expectations.
- Collected room deposits, fees, and payments.
- Supervised front desk operations to ensure that all guests received superior customer service from hotel staff
- Implemented new procedures to optimize workflow efficiency within the front desk team
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Brewed and served coffee, tea and alcoholic drinks according to company standards.
- Maintained regular and consistent attendance and punctuality.
Front Desk Receptionist
Veriu Green Square
2022.02 - 2023.07
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained visitor log for entering and leaving facility for security purposes.
- Promoted positive work environment by collaborating effectively with colleagues from diverse backgrounds.
- Managed front desk operations during high-traffic periods while maintaining calm demeanor under pressure.
- Streamlined office operations by efficiently managing incoming calls, messages, and mail distribution.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Receptionist
The Bank Hotel
2021.04 - 2022.01
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Cultivated warm relationships with regular customers.
All Round Staff
Schitz
2019.01 - 2019.08
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained cleanliness and organization of workspace, ensuring safe and welcoming environment for customers.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Developed strong product knowledge to upsell menu items and increase overall sales revenue.
Education
Childhoold Education - Education
Megt
Sydney, NSW05.2017
Skills
- Skilled in customer service
- Time management
- Attention to detail
- Problem-solving
- Relationship Building
- Effective Multitasking
- Administrative Support
Timeline
Hotel Front Desk Supervisor
Veriu Central
2023.07 - Current
Front Desk Receptionist
Veriu Green Square
2022.02 - 2023.07
Receptionist
The Bank Hotel
2021.04 - 2022.01
All Round Staff
Schitz
2019.01 - 2019.08
Childhoold Education - Education
Megt
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