LEYTON WARRY

Communication & Interpersonal Skills Community Navigation Safety Awareness Encouraging Independence

• Building rapport and trust with the client
• Communicating clearly and respectfully
• Supporting the client to engage with others in the community
• Advocating for the client’s needs in public settings
• Planning and following travel routes safely
• Supporting use of public transport or assisting with transport
• Navigating different community environments (shops, parks, venues)
• Identifying accessible facilities and resources
• Monitoring client safety in public spaces
• Applying risk assessment and situational awareness
• Responding calmly to unexpected events or behaviours
• Supporting adherence to road safety and public transport rules
• Promoting choice and decision-making during outings
• Supporting life skills like shopping, banking, or using public services
• Encouraging participation in social and recreational activities
• Assisting only when needed, allowing the client to lead when possible

• Drove clients safely to social activities and appointments.
• Kept detailed daily logs with care actions, patient behaviors, and incidents.
• Provided emotional support to clients during challenging times, fostering resilience and coping skills.
• Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
• Transported patients via wheelchair to and from rehabilitation and daily activities.
• Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.

• Implementing Positive Behaviour Support (PBS) strategies
• Recognising early signs of escalation
• De-escalation techniques (verbal and non-verbal)
• Maintaining consistency in responses and routines
• Following behaviour support plans (BSPs)

• Active listening and clear verbal communication
• Using simple, non-threatening language
• Understanding and using non-verbal cues
• Adapting communication style to suit the individual’s needs
• Documenting incidents and progress accurately and objectively

• Remaining calm under pressure
• Demonstrating patience and compassion
• Understanding the root causes of behaviours (e.g., trauma, sensory issues)
• Managing own emotional responses to challenging behaviour

• Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
• Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
• Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
• Established trusting relationships with clients and their families through empathetic communication and active listening.
• Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
• Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.

• Enhanced operational efficiency by conducting pre-shift inspections and maintenance checks on haul trucks.
• Reduced downtime with consistent adherence to safety regulations and standard operating procedures.
• Improved fuel efficiency by optimizing haul routes and minimizing idle time during loading and unloading processes.
• Increased productivity through effective communication with dispatchers, loaders, and supervisors for seamless coordination of tasks.
• Maintained high levels of safety awareness, performing regular hazard assessments and reporting any issues promptly to management.
• Demonstrated adaptability in adjusting to various weather conditions and terrains, ensuring timely execution of assigned tasks.
• Exceeded performance expectations by consistently meeting or surpassing daily hauling quotas while maintaining strict adherence to safety guidelines.
• Showcased strong decision-making skills when faced with unexpected situations or challenges during daily operations onsite.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor
• Educated customers on special pricing opportunities and company offerings
• Upheld strict quality control policies and procedures during customer interactions
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
• Informed customers about billing procedures, processed payments and provided payment option setup assistance
• Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages
• Escalated customer concerns, store issues and inventory requirements to supervisors
• Made outbound calls to obtain account information
• Trained new employees on procedures and policies to maximize team performance
• Made deliveries and pickups on time when customers needed them
• Servicing of small machinery

• Prevented vehicle breakdowns by continuously monitoring operating conditions
• EwMonitored traffic conditions around dumps, avoiding unsafe conditions
• Assisted with paving projects, dropping materials at correct times for proper road building
• Stayed on top of changing route plans and assignments by staying in close communication with dispatch
• Avoided delays by continuously monitoring weather and road conditions for hazards
• Maintained full compliance with legal, health, and safety regulations.