Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
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LI-CHUN Chen

Lathlain,西澳

Summary

I hold an MBA in Hospitality Management from Kaplan Business School and have accumulated 19 years of extensive experience in the hospitality and food service industry. Throughout my career, I have maintained a strong commitment to operational excellence, customer satisfaction, and team leadership.

With a proactive and hands-on approach, I have effectively supervised and coordinated multi-department operations. I work closely with management teams and have the ability to motivate staff to achieve shared goals. My experience covers restaurant operations, staff training, customer service, and maintaining high standards of food safety and workplace efficiency.

I am a fast learner who adapts quickly to new and fast-paced environments. I am reliable, responsible, and consistently perform tasks in alignment with company expectations. I am dedicated to delivering high-quality service and contributing to a positive and productive workplace culture.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Gohonzon Pty Ltd
11.2024 - Current
  • Oversaw daily operations, ensuring exceptional service and adherence to quality standards.
  • Managed staff scheduling, optimizing workforce efficiency and coverage during peak hours.
  • Implemented inventory control procedures, reducing waste and enhancing product availability.
  • Trained and mentored team members on service protocols, improving overall performance and customer satisfaction.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Assisted in development and implementation of new menus to offer variety and options to customers.

Supervisor

Sushi hub
10.2021 - Current
  • Trained and mentored team members, fostering skill development and enhancing team performance.
  • Supervised daily operations, ensuring high standards of food quality and safety compliance.
  • Implemented process improvements, optimizing workflow efficiency in fast-paced environment.
  • Managed inventory control, reducing waste and maintaining optimal stock levels for operations.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Manager of Operations

50 Lan beverage store
04.2009 - 02.2020
  • Streamlined inventory management processes to reduce waste and improve stock levels.
  • Led team training initiatives, enhancing employee performance and product knowledge.
  • Implemented operational strategies that increased overall store efficiency and customer satisfaction.
  • Coordinated daily operations, ensuring compliance with health and safety regulations.
  • Monitored staff performance, providing constructive feedback to facilitate professional growth.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Senior Wait Staff Member

Han-Hsien International Hotel
03.2007 - 03.2008

Education

MBA - Tourism and Hospitality Leadership

Kaplan business school
Perth
11.2023

Diploma of Leadership and Management - undefined

MASTERY INSTITUTE AUSTRALIA
Brisbane
03.2021

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Cheng Shiu University
Taiwan Kaohsiung
06.2013

Skills

  • Inventory Control
  • Organizational Skills
  • Adaptability and Flexibility
  • Reliability
  • Staff Management
  • Team Collaboration
  • Training and mentoring
  • Operations management
  • Point of sale (POS) system operation
  • Passion for customer satisfaction
  • Shift management
  • Staff scheduling
  • Team management
  • Recipes and menu planning
  • Kitchen oversight

Certification

Australia Institute of Food Safety

LANGUAGES

Chinese (Mandarin) Native
English Conversational

Timeline

Restaurant Manager

Gohonzon Pty Ltd
11.2024 - Current

Supervisor

Sushi hub
10.2021 - Current

Manager of Operations

50 Lan beverage store
04.2009 - 02.2020

Senior Wait Staff Member

Han-Hsien International Hotel
03.2007 - 03.2008

Diploma of Leadership and Management - undefined

MASTERY INSTITUTE AUSTRALIA

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Cheng Shiu University

MBA - Tourism and Hospitality Leadership

Kaplan business school
LI-CHUN Chen