Li-Chun Yeh
Como,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Massage Therapist
Yuki
04.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Organized, maintained and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Compiled information from files and research to satisfy information requests.
- Scheduled office meetings and client appointments for staff teams.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Educated clients on benefits of massage and recommended home care techniques.
- Performed sanitization tasks to keep massage environment clean and safe.
- Worked with clients to ascertain medical history, potential issues, and areas needing support.
Massage Therapist
Rian
02.2017 - 09.2021
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed customer orders and warranty services according to manufacturer specifications.
- Maintained accurate records of time and materials required to perform repairs and service.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Coordinated with parts department to determine availability of necessary components.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
- Worked with clients to ascertain medical history, potential issues, and areas needing support.
- Assessed clients to determine appropriate massage techniques to apply.
Massage Therapist
Linda
07.2015 - 07.2016
- Completed daily equipment checks of fluid levels and monitored equipment for damage or leaks.
- Performed preventive care and maintenance for machine and vehicle operations.
- Loaded trailers to support government regulations for volume, weight and transportation safety.
- Conducted shipping functions to perform accurate loading from production lines.
- Received information regarding train or rail problems from dispatchers or from electronic monitoring devices.
- Checked tickets and passenger information to verify payment, destinations and special considerations.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Prepared oils and lotions for massages.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Support Education Assistant
Andrzej
02.2015 - 05.2015
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Monitored student classroom and outdoors activities to promote student safety.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Prepared teaching materials and set up audio-visual equipment for lead teacher.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Utilized answer sheets and electronic marking devices to grade homework and tests, accurately computing and recording results.
Bicycle Product Quality Engineer
Green
09.2003 - 10.2008
- Supported quality team members during corrective action updates.
- Maintained compliance with industry standards and regulatory compliance during managed projects.
- Escalated concerns about project and process quality, referring discovered issues to engineering manager for correction.
- Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.
- Demonstrated new product features and functionality to project stakeholders.
- Drove corrective actions to accomplish project closure and recurrence control.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Coordinated with quality control staff to complete inspections.
Education
Certificate IV - Community Service
Tafe WA
Leederville, WA12.2014
Certificate III - Aged Care
Tafe WA
Leederville, WA06.2014
Bachelor Of Environment Engineer -
National Kaohsiung University
Kaohsing ,Taiwan 06.2001
Skills
- Document Control
- Verbal and Written Communication
- Office Equipment Operation
- Security Awareness
- Time Management
- Meeting Preparation
- Staff Management
- Customer and Client Relations
Timeline
Massage Therapist
Yuki
04.2022 - Current
Massage Therapist
Rian
02.2017 - 09.2021
Massage Therapist
Linda
07.2015 - 07.2016
Support Education Assistant
Andrzej
02.2015 - 05.2015
Bicycle Product Quality Engineer
Green
09.2003 - 10.2008
Certificate IV - Community Service
Tafe WA
Certificate III - Aged Care
Tafe WA
Bachelor Of Environment Engineer -
National Kaohsiung University
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