Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
LIA COSTANZO

LIA COSTANZO

Melbourne,VIC

Summary

Dynamic leader with extensive experience at YMCA, skilled in business management and safeguarding children, ensuring full program capacity. Excels in staff coaching and financial management, driving growth and maintaining high safety standards. Developed and executed effective business strategies through strong strategic planning and customer service.

Overview

13
13
years of professional experience

Work History

CENTRE MANAGER KOROROIT CREEK

YMCA
06.2020 - Current
  • Conduct all Safe guarding children and young people training in my region
  • Business analysis and growth
  • School readiness funding
  • KIMS system input
  • Mental health training
  • Inclusions support and funding
  • Maintain business occupancy per program 100% capacity
  • Identify growth opportunities and deliver project initiatives in centre to benefit the YMCA business
  • Staff compliance
  • Undergoing development with ASD program and understanding attributes and levels
  • Review operational records and profit and loss statements to determine profitability
  • Offer specific training programs to help employees maintain or improve job skills
  • Analyse training needs to design employment development, and health and safety programs
  • Perform difficult staffing duties including dealing with understaffing and administering disciplinary procedures
  • Ensure all staff are compliant with Safe Guarding Children and Young People policies and conduct yearly refresh training
  • Perform payroll functions such as maintaining timekeeping information and inducting staff on new payroll systems using Riteq
  • Resolve customer complaints regarding sales and service
  • Develop and empower leadership amongst key staff and leadership teams
  • Conduct exit interviews to identify reason for employee termination
  • Employee coaching for OHS requirements and risk assessments including Monthly/ Quarterly inspection reporting
  • Engage and mentor leadership through behaviour management plans and liase with Inclusion support
  • Develop and review of centre specific strategic plan, including local market, competitor analysis and market trends
  • Carry our COVID Safety plan
  • Food Safety Supervisor
  • Undergone Bullying, harassment and discrimination training
  • Undergone HSE Essentials training

Program Delivery Manager OSHC

YMCA
12.2024 - 03.2024
  • Temporary project delivery
  • Relationship manager with suppliers
  • Oversee SHP for 31 sites
  • Source cost effective quality programs
  • Coordinate and plan excursion and incursion providers, bus companies and 3rd party providers
  • Conduct risk assessment of venues and providers
  • Oversee with executive manager the delivery of a program focused on children needs and interests
  • Contribute program information and recommendations to strategic plans and reviews

DIRECTOR 2IC/ YMCA KOROROIT CREEK

YMCA
03.2020 - 06.2020
  • Identify professional development needs of the staff and work with the Centre Manager to plan appropriate learning opportunities
  • Provide regular mentoring, support, and supervision to staff and establish and maintain a reflective and collaborative working environment to ensure effective educational programs are delivered
  • Work in collaboration with the Centre Manager to provide opportunities for families and staff to participate in
  • Ensuring the safety of children, staff and visitors in the centre
  • Communicating with parents and caregivers
  • Maintaining records for the centre
  • Managing the finances, supplies and accounts for the centre
  • Ensuring the centre complies with government requirements
  • Planning and implementing programs and activities to develop the physical, social, emotional and educational needs of young children
  • Ensure the day to day running of the centre in support of the centre manager

OSHC COORDINATOR / YMCA KOROROIT CREEK

YMCA
11.2019 - 03.2020
  • Oversee consistent high-quality practice of the National Quality Framework, including regulatory compliance (Education and Care National Regulations and Act), adherence to the seven National Quality Standards and Victorian Early Years Learning Framework
  • Employee coaching
  • Staff compliance
  • Oversee the effective running of OSHC operations
  • Responsible for the day-to-day management of the centre or service and for management and compliance with licensing and all statutory and quality assurance issues
  • Ensuring the safety of children, staff and visitors in the centre
  • Maintaining records for the centre
  • Planning and implementing programs and activities to develop the physical, social, emotional and educational needs of young children
  • Ensure the day to day running of the centre in support of the centre manager
  • Identify professional development needs of the staff and work with the Centre Manager to plan appropriate learning opportunities
  • Conduct all Safe guarding children and young people training in my region
  • Maintain business occupancy per program
  • OHS requirements and risk assessments including Monthly/ Quarterly inspection reporting
  • Perform payroll functions such as maintaining timekeeping information and inducting staff on new payroll systems using Riteq

CENTRE MANAGER/ YMCA, KINGSWIM CAROLINE SPRINGS

YMCA
03.2012 - 01.2019
  • Conduct all Safe guarding children and young people training in my region
  • Optimisation of the swim program outcomes, via staff performances, occupancy and program flow
  • Business analysis and growth
  • Maintain business occupancy per program
  • Identify growth opportunities and deliver project initiatives in centre to benefit the king swim business
  • Infants teacher including early years development
  • Conduct yearly SCYP training and Aquatic rescue/ Evacuation
  • Drive and facilitate centre growth and increase learn to swim lesson capacity
  • Swim Australia Qualified from ages 3-16
  • Undergoing development with ASD program and understanding attributes and levels
  • Review operational records and profit and loss statements to determine profitability
  • Offer specific training programs to help employees maintain or improve job skills
  • Analyse training needs to design employment development, and health and safety programs
  • Perform difficult staffing duties including dealing with understaffing and administering disciplinary procedures
  • Ensure all staff are compliant with Safe Guarding Children and Young People policies and conduct yearly refresh training
  • Perform payroll functions such as maintaining timekeeping information and inducting staff on new payroll systems using Riteq
  • Maintain pool quality of pool as per law
  • Plan and negotiate new maintenance contracts
  • Resolve customer complaints regarding sales and service
  • Develop and empower leadership amongst key staff and leadership teams
  • Conduct exit interviews to identify reason for employee termination
  • Employee coaching
  • OSH requirements and risk assessments including Monthly/ Quarterly inspection reporting
  • Develop and review of centre specific strategic plan, including local market, competitor analysis and market trends
  • Undergone Bullying, harassment and discrimination training
  • Undergone HSE Essentials training

VOLUNTEER-EVENT COORDINATOR

Relay for Life
01.2014 - 01.2016
  • Founder of Relay for Life in Caroline Springs
  • Event coordinator
  • Fundraising
  • Charity drives
  • Entertainment coordinator
  • Team leader

Education

Undergraduate degree - early childhood education and care

Diploma - early childhood education and care

Level 2 - first aid and CPR

leadership and excellence -

Certificate 1, 2 & 3 - Retail Operations

Ashley Institute of training (AIT)

Certificate 4 - Retail Management

Melbourne School of Fashion

Professional Retail Sales Course -

Friedman

Professional Communication and Leadership -

ProQuest Consulting

Skills

  • VIT registered
  • Safeguarding children and young people is certified
  • Business management
  • High level of customer service and communication
  • Financial management
  • Budget analysis
  • Effective time management
  • Staff coaching
  • Personalized action plans
  • Equipment Maintenance
  • Human Resource Management
  • Sales and marketing
  • OHS-Public and Staff Safety
  • Monthly and quarterly hazard inspections and reporting
  • Risk assessments
  • Clerical duties
  • Event management
  • Facilities Management
  • Level 2, 1st Aid Certificate
  • Banking
  • Inventory
  • Analyse market trends
  • Develop business strategies
  • Time management
  • Training programs
  • Business planning
  • Meetings
  • Clerical
  • Merchandising
  • Coaching
  • Processing payroll
  • Negotiate contracts
  • Resolve customer complaints
  • Profit and loss statements
  • Clients
  • Programming
  • Customer service
  • Promotion
  • Purchasing
  • Reporting
  • Retail
  • Managerial experience
  • Certified Retail Manager

References

Available upon request

Timeline

Program Delivery Manager OSHC

YMCA
12.2024 - 03.2024

CENTRE MANAGER KOROROIT CREEK

YMCA
06.2020 - Current

DIRECTOR 2IC/ YMCA KOROROIT CREEK

YMCA
03.2020 - 06.2020

OSHC COORDINATOR / YMCA KOROROIT CREEK

YMCA
11.2019 - 03.2020

VOLUNTEER-EVENT COORDINATOR

Relay for Life
01.2014 - 01.2016

CENTRE MANAGER/ YMCA, KINGSWIM CAROLINE SPRINGS

YMCA
03.2012 - 01.2019

Undergraduate degree - early childhood education and care

Diploma - early childhood education and care

Level 2 - first aid and CPR

leadership and excellence -

Certificate 1, 2 & 3 - Retail Operations

Ashley Institute of training (AIT)

Certificate 4 - Retail Management

Melbourne School of Fashion

Professional Retail Sales Course -

Friedman

Professional Communication and Leadership -

ProQuest Consulting

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