Lia Jones

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Kept bar presentable and well-stocked to meet customer needs.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

• Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
• Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
• Skillfully balanced multiple tasks during high-volume shifts, maintaining composure under pressure.
• Supported overall restaurant operations by assisting with opening or closing duties as needed.
• Effectively communicated dietary restrictions or special requests from customers to kitchen staff.
• Coordinated effectively with bartenders to ensure timely beverage service for seated patrons.
• Processed orders and sent to kitchen employees for preparation.

I am experienced in restaurant operations including opening and closing procedures to ensure smooth daily functioning, efficiently handling reservations and coordinating seating plans, managing incoming calls with professionalism and providing clear information to guest. Ensuring guests receive a welcoming and memorable dining experience, effectively balancing multiple tasks in a fast-paced environments and efficiently handling reservations and coordinating seating plans. I am skilled in telephone etiquette and ensuring guests receive a welcoming and memorable dining experience.

Working in a busy nightclub has equipped me with the ability to thrive under pressure while maintaining efficiency and composure. I have developed strong multitasking skills, effectively managing multiple orders, customer interactions, and team communication in a fast-paced environment. Through teamwork, adaptability, and strong customer engagement, I consistently contribute to creating a lively and enjoyable atmosphere for guests

When i worked for Costa Coffee i was shown the basics of coffee and prepared specialty beverages according to specific requests from clients, showcasing adaptability and attention to detail. I was shown how to reduced customer wait times by quickly preparing orders while maintaining high-quality standards in drink presentation. I supported store operations by effectively managing opening and closing procedures when required.

I have worked on most departments ranging from sales assistant, cafe all rounder, customer service desk and supervising the tills and counters. I have learnt a wide range of skills such as working in busy environments, managing complaints and stock rotation. The different departments pushed me out of my comfort zone and pushed my ability to work in most environments and with people. I have processed transactions accurately while maintaining a high level of customer service and i can Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.