Lia Mercier
Gold Coast,QLD
Summary
Proven to excel in high-pressure environments, I enhanced customer satisfaction and repeat business at Cafe @ Hansford Flowers and Relish Cafe through meticulous order-taking and timely meal delivery. My blend of strong multitasking abilities and a friendly, sociable demeanor, alongside skills in cleanliness and time management, consistently uplifts service standards. Demonstrated a strong ability in communication and time management. Hardworking and determined, eagerly looking for opportunities and experience in the workforce. Plans to pursue further education in the next few months while working.
Overview
2
2
years of professional experience
Work History
Waitress Trainee
Cafe @ Hansford Flowers
06.2024 - 08.2024
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Waitress Trainee
Relish Cafe
08.2022 - 11.2022
• Cleaning, serving and taking orders from customers.
•Handled busy hours.
•Helped customers seated at tables while maintaining the food and/or drinking needed to be handed out.
Education
Certificate II Certificate III - Sampling And Measurement, Laboratory Skills
Coombabah State High School
Coombabah, QLD10.2023
Skills
Cleanliness
Table Setting
Order Taking
Handling Complaints
Friendly and Sociable
Time management
Can pick up new skills fast
Accomplishments
In the process of obtaining an RSA.
Timeline
Waitress Trainee
Cafe @ Hansford Flowers
06.2024 - 08.2024
Waitress Trainee
Relish Cafe
08.2022 - 11.2022
Certificate II Certificate III - Sampling And Measurement, Laboratory Skills
Coombabah State High School
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