Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Barista

Lia Nicholson

Albany,WA

Summary

Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptable, and very reliable. Adept at working effectively unsupervised and quickly mastering new skills. Eager to contribute to a dynamic team and support company goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Cafe Owner at Looped Cafe

Self employed
Albany, WA
12.2019 - 07.2024
  • Formulated an effective strategy for launching and operating a new cafe.
  • Organized daily operations of cafe, including scheduling staff shifts, ordering supplies, and overseeing food preparation.
  • Managed the hiring process for new staff members, including conducting interviews and making final hiring decisions.
  • Maintained financial records for the cafe, such as sales figures and profits and losses.
  • Reconciled daily transactions, balanced cash registers and deposited cafe's earnings at bank.
  • Trained new employees on proper food handling techniques, safety protocols, and company policies.
  • Determined pricing structure for menu items.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Implemented cost-saving strategies to reduce overhead expenses while maintaining product and service quality.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.

Cafe Manager

Whalers Galley Cafe
Albany, WA
05.2012 - 12.2019
  • Recruited, trained, managed and evaluated cafe staff performance.
  • Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
  • Monitored food quality regularly to ensure it was up to required standards.
  • Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
  • Planned weekly menus based on seasonal availability of ingredients and customer preferences.
  • Maintained an accurate cash register system at all times during business hours.
  • Ensured all work areas were kept clean and hygienic according to health regulations.
  • Obtained expertise in a range of roles including barista responsibilities, food preparation tasks, supporting kitchen operations effectively, and managing cashier responsibilities.

Tour Guide

Orakei Korako
Rotorua, NZ
12.2009 - 04.2012
  • Organized various sightseeing tours and excursions for tourists.
  • Created innovative ways to engage customers during the tour experience.
  • Customized tours to meet specific interests of diverse groups, including school children, historians, and tourists.
  • Received payment from customers, processed credit card transactions, and issued change or receipts.
  • Prepared food orders, such as sandwiches, salads, and beverages.
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.

Tour Guide

Great Southern Distilling Co
Albany, WA
04.2009 - 11.2009
  • Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
  • Organized and conducted daily tours for groups of up to 30 people.
  • Maintained a positive attitude and enthusiasm when interacting with guests.
  • Managed bookings, reservations and payments for tours.
  • Coordinated special events such as tastings, fundraisers, corporate functions.
  • Enforced responsible alcohol consumption among customers by ensuring that no one was over-served or served underage patrons.
  • Developed new cocktail recipes for the menu.
  • Trained new baristas, bartenders, and tour guides on company policies and procedures.

Front End Supervisor

Dan Murphys
Albany, WA
04.2008 - 04.2009
  • Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Resolved customer complaints in a professional manner.
  • Maintained cleanliness of store shelves, displays, and checkout areas.
  • Executed promotional activities such as setting up displays, placing signs, and tagging merchandise for sale or clearance.
  • Performed daily opening and closing procedures according to established guidelines.
  • Inspired customers to try new items by educating on wines and store promotions.

Bartender

The London
Albany, WA
04.2006 - 04.2008
  • Performed opening and closing duties including restocking supplies.
  • Poured wine, beer and cocktails for patrons.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Effectively multitasked within fast-paced environment.

Education

Certificate 3+4 in Fitness

AIPT
Albany, WA
01-2014

High School Diploma -

ASHS
Albany, WA

Skills

  • Food safety knowledge
  • Menu development
  • Barista skills
  • Team Leadership
  • Event Coordination
  • Customer Service
  • Adaptability
  • Multitasking
  • Self Motivating
  • Reliable

Affiliations

  • Skating/Roller Derby- playing and coaching

Certification

  • First Aid Certificate
  • Working with Children Check
  • Food Handling Certificate
  • COVID19 Hygiene Course
  • RSA Certificate

References

References available upon request.

Timeline

Cafe Owner at Looped Cafe

Self employed
12.2019 - 07.2024

Cafe Manager

Whalers Galley Cafe
05.2012 - 12.2019

Tour Guide

Orakei Korako
12.2009 - 04.2012

Tour Guide

Great Southern Distilling Co
04.2009 - 11.2009

Front End Supervisor

Dan Murphys
04.2008 - 04.2009

Bartender

The London
04.2006 - 04.2008

Certificate 3+4 in Fitness

AIPT

High School Diploma -

ASHS

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Lia Nicholson